Assistant Infrastructure Manager

7 days ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Assistant Infrastructure Manager (Systems & Network Operations) Client Description Company Description: A leading telecommunications provider offering broadband, mobile, and enterprise solutions. The company is dedicated to driving innovation in connectivity and smart technologies. Location: Lai Chi Kok, with potential travel to customer locations. Nature: 12 months Contract Job Description Manage the day-to-day operations of the IT Team, including end‑user support, project management, vendor management, and infrastructure support. Perform server and network troubleshooting to ensure smooth operations and minimal downtime. Maintain various IT infrastructure components such as hardware (servers, storage, network equipment), virtual platforms, Active Directory, and email systems. Monitor server room capacities and environmental controls, including power supply and air conditioning. Maintain comprehensive IT documentation, including cabinet drawings and cable runs. Design, review, and deliver IT synergy projects, infrastructure upgrade initiatives, and standard operating procedures (SOPs). Provide both supervision and hands‑on support for service requests, incidents, and change management related to server/network and system monitoring. Manage IT services with external vendors, including application, system, data center providers, telecommunication companies, and IT hardware/software license providers. Assist in managing IT procurement costs and budgets, handle IT audit‑related tasks, and provide monthly expense updates to the Finance department. Enhance and improve the effectiveness of documentation and analysis for system and business processes, and manage IT infrastructure/communications project management for IT and applications. Design, develop, implement, and coordinate IT policies and security procedures. Manage purchasing requisitions and control IT assets and licenses. Initiate and drive improvement actions to enhance overall IT service delivery. Perform any assigned tasks, including shift duties or long holiday standby, as needed. Job Requirements Possess at least 5 years of work experience in managing IT infrastructure, systems, and applications. Demonstrate effective leadership, management, and mentorship skills. Ability to identify problematic areas and implement strategic solutions promptly. Exhibit an IT service‑oriented mindset and effective coordination skills with Subject Matter Experts (SMEs), vendors, and solution providers, including appropriate escalation tactics. Capable of managing Service Level Agreements (SLAs) and maintaining Key Performance Indicator (KPI) services. Be versatile with excellent interpersonal skills and proven strong leadership abilities. Working experience in the hospitality and/or F&B industry is considered an advantage. Fluent in spoken English, Cantonese, and Mandarin, with a good command of overall communication skills. #J-18808-Ljbffr

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