F&B Reservations Agent

3 days ago


Hong Kong Island, Hong Kong SAR China Island Shangri-La, Hong Kong Full time

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under 5 brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La and Traders. About the Role As an F&B Reservations Agent, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service. Key Responsibilities Manage the restaurant booking process and handle guest inquiries/complaints professionally. Coordinate with the F&B Team on special events, festivals and promotions. Maintain and optimise the reservation system for accuracy and efficiency. Update and manage the Food & Beverage database and guest profiles. Perform any other duties as assigned by Management. About You Higher Diploma or above in Tourism / Hotel Management or related disciplines. At least 1 year of relevant experience in the Hotel Industry. Independent and self‑motivated team player with strong communication skills. Excellent command of spoken and written English and Chinese. Flexible to work on shifts, including weekends and public holidays. Why Join Us A workplace that values your passion and supports self‑realisation and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programmes, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. Please apply in writing enclosing CV and quoting the reference to: Director, Talent Management & Acquisition (Hong Kong). We are an equal‑opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. #J-18808-Ljbffr



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