Reservations Agent
1 week ago
As the Reservations Agent at Kimpton Tsim Sha Tsui Hong Kong , you will be the first point of contact for guests seeking to book their stays. Your primary responsibilities will include managing incoming reservation inquiries, processing bookings, and ensuring accurate information is entered into the reservation system. You will assist guests with their questions and special requests, providing exceptional customer service. Additionally, you will collaborate with other departments to facilitate smooth check‑in and check‑out processes, maintain knowledge of hotel facilities and services, and keep up‑to‑date with promotions and packages. Your attention to detail and ability to handle multiple tasks will be essential in creating memorable experiences for our guests. A little taste of your day-to-day Every day is different, but you’ll mostly be: Managing and following up on guest inquiries via phone and email regarding reservations, ensuring timely processing in accordance with hotel standards and policies Accuratley processing reservations in the hotel’s reservation system Assisting guests with inquiries and concerns related to room rates, availability, promotional offers, hotel services, amenities, and local attractions, while ensuring a high level of guest satisfaction Handling special requests and accommodating guest preferences, while maintaining detailed records of interactions Promptly addressing and resolving any booking issues or discrepancies Staying updated on hotel policies, procedures, and promotional offerings Maintaining comprehensive knowledge of the hotel’s facilities, amenities, services, and standards Executing additional tasks and responsibilities as assigned by management Fostering strong relationships with both internal and external guests and collaborating with other departments (e.g., front desk, sales, marketing) to enhance overall guest experiences. What We Need From You A minimum of 1 year's relevant experience in hotel reservations team, Fresh graduates are welcome A bachelor’s degree in hotel management or equivalent is preferrable Familiar with Opera reservations system Excellent communication and problem‑solving abilities to foster collaboration across departments and guests Ability to remain calm under pressure and adapt to dynamic hospitality environment Multi‑tasking abilities and attention to details Effective time management, well‑organised and structured Good command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing Proficiency in Microsoft Office Word, Excel, PowerPoint and Chinese word processing Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level Entry level Employment type Full‑time Job function Other Industries Hospitality Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x #J-18808-Ljbffr
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Senior/Reservations Agent
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Hong Kong Island, Hong Kong SAR China Royal View Full timeJoin to apply for the Senior/Reservations Agent role at Royal View Energetic and motivated professionals are invited to join the team of a deluxe 688‑room hotel / serviced apartment complex in Ting Kau. The property is one of the subsidiaries of Sun Hung Kai Properties Limited. We are now inviting high‑caliber candidates to fill the following position....
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Reservations Agent
2 weeks ago
Hong Kong Island, Hong Kong SAR China Kimpton Tsim Sha Tsui Hong Kong Full timeOverview As the Reservations Agent at Kimpton Tsim Sha Tsui Hong Kong, you will be the first point of contact for guests seeking to book their stays. Your primary responsibilities include managing incoming reservation inquiries, processing bookings, and ensuring accurate information is entered into the reservation system. You will assist guests with their...
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Guest Reservations Specialist — Multilingual
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Hong Kong Island, Hong Kong SAR China IHG Hotels & Resorts Full timeA prominent hotel chain in Hong Kong is seeking a Reservations Agent. In this entry-level position, you will manage reservations, assist guests, and ensure excellent customer service. Ideal candidates will possess strong communication skills and attention to detail, with a preferred background in hotel management. Knowledge of Opera reservations system and...
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Hong Kong Island, Hong Kong SAR China Royal View Full timeA deluxe hotel in Hong Kong is seeking a Senior Reservations Agent to introduce hotel products and services to guests. You will process reservations, handle enquiries, and prepare reports. The ideal candidate has a diploma in Hospitality Management and proficiency in Cantonese, English, and Mandarin. This entry-level position offers various benefits...
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Hong Kong Island, Hong Kong SAR China Island Shangri-La, Hong Kong Full timeA leading hotel group in Hong Kong is seeking an F&B Reservations Agent to deliver exceptional dining experiences through professional service. Responsibilities include managing restaurant bookings, handling guest inquiries, and coordinating with the F&B team for events. Ideal candidates will have a higher diploma in Hospitality, experience in the hotel...
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Hong Kong Island, Hong Kong SAR China OKX Full timePrincipal Engineer, AI Agent Join to apply for the Principal Engineer, AI Agent role at OKX. OKX will be prioritising applicants who have a current right to work in Singapore and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is...
