Reservations Manager

2 days ago Be among the first 25 applicants Date: 22 Nov 2025 Business Unit: Nina Hospitality Central Office, HK Company: Chinachem Group Job Overview Trains and supervises the Reservations department to ensure proper selling techniques are being executed to maximize sales opportunities and room revenue. Maximizes room revenues and average rate by closely monitoring room occupancy & rate forecast and the close dates of all types of business. Reports any irregularities and makes recommendations without delay to Assistant Director of Central Reservations and Group Revenue Management team if found. He or she should take up the responsibilities of the Assistant Director of Central Reservations during his/her absence. Responsibilities Assist the Assistant Director of Central Reservations to manage the daily operations of Reservations; Facilitate as a team leader to lead the reservations team to achieve business excellence according to the Hotel’s sales & marketing strategies; Monitor rooms availability status closely to maximize room occupancy, average rate and revenue of the hotels; Be well acquainted with all travel agents, airlines and corporate to maintain good business relationships; Monitor reservation records to ensure all bookings are being input in computer daily; Screens and checks all booking correspondences to ensure that correct rates are quoted by reservation team; Screens all incoming correspondences regarding reservation requests, booking confirmation, cancellations and general inquiries and responds timely; Maintain individual files of contracted travel agents/airlines for easy reference; Establish blockages, allotments and rate charts of all travel agents; Make recommendations on operating procedures to ensure smooth operations at all times; Handle CCG referral, NH referral and VIPs bookings; Keep the Assistant Director of Central Reservations informed of the booking and arrival of any VIPs, special attention guests, special groups and any irregularities found; Work harmoniously with all other hotel operating departments or supporting departments to maximize room sales and occupancy and provide satisfactory guest service; Maintain Reservations section facilities in good order; Monitor all OTAs individual reservations, alert the Assistant Director of Central Reservations to irregular movements; Work closely with vendors to monitor channel management system and online booking; Maintain statistics required for the revenue management and provide coaching to assist team members in maximizing room revenue for the hotels; Ensure the pricing decisions are appropriately folded into the distribution channel strategies of the hotel, websites and OTAs; Create and manage rates and packages configured in PMS. Monitor the room revenue yield process; Monitor to maintain consistency with inventory strategies and align with pricing philosophy; Co‑ordinate rooms sales effort with Commercial Team and Front Office; Determine work procedures, prepare work schedules, assign duties and expedite workflow for reservation teammates; Provide assistance to team members to develop and evaluate sales calls and provide an efficient training program to staff to ensure smooth working; Update and conduct training for all reservation team members to ensure updated information on hotel products and sales program being familiarized and released; Assist the Assistant Director of Central Reservations to form the statistic and market intelligence, & daily analytical data report; Carry out members’ appraisal, identify and develop potential team members; Prepare monthly duty roster, annual leave plan, and administrative documents, and retrieve all monthly analysis reports; Conduct interview for newcomers; Perform any ad hoc duties as assigned by the superiors; Candidates with less experience will be considered as Assistant Reservations Manager. Requirements Degree/Diploma holder in Hospitality Management or related discipline; Minimum 10 years of working experience in Reservations, preferable at least 2 years in managerial level; Good spoken and written English, Mandarin and Cantonese; Familiar with PMS is preferred, knowledge of Opera/Cambridge is a definite advantage. Personal Qualities Required Demonstrate excellent communication, guest services, complaint handling, problem solving and coaching skills; Strong managerial skills in terms of people management, workflow planning, leadership and interpersonal skills; Prompt and systematic decision making skills with analytical power; Well‑organized, detail‑minded, self‑motivated, and multi‑tasking; Excellent telephone manner; Excellent computational skills. Personal Data Privacy We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of recruitment and will be stored for the time period necessary for the purpose for which it was collected. The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request access and correction of your personal data held by us by contacting Human Resources Department directly at . Equal Opportunity Statement We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful. #J-18808-Ljbffr