Senior Customer Services Lead – Insurance

A global health insurer is seeking a Senior Officer for Customer Engagement in Hong Kong. The role involves handling customer service queries, verifying policy coverage, and collaborating with internal teams. Candidates should have a tertiary degree and at least 5 years of experience in customer service, preferably in insurance. Excellent communication...

A financial services company in Hong Kong is seeking a Senior Executive for its Customer Service Excellence Assurance Team. The role involves handling customer inquiries related to MPF operations while providing high-quality service. Candidates should be fluent in English and Cantonese, with 1-3 years of customer service experience. The position offers an...

Senior Officer / Officer, Customer Services Add expected salary to your profile for insights Chow Tai Fook Life Insurance Company Limited (Incorporated in Bermuda with limited liability ; “CTF Life” is proud of its rich, nearly 40-year legacy in Hong Kong. CTF Life is a wholly-owned subsidiary of NWS Holdings Limited and one of the most well-established...

A leading global bank is seeking an experienced Assistant Senior Customer Relations Manager to handle customer complaints effectively. The successful candidate will investigate complaints, work on process improvements, and ensure service quality standards are met. Ideal candidates will have relevant experience in customer services within the insurance or...

A leading insurance brokerage in Hong Kong is seeking a dedicated insurance professional to manage application processes and deliver excellent client service. The ideal candidate should have a diploma or higher, at least 2 years of experience in the insurance industry, and hold IIQE Certificate Paper 1 and 3. Proficiency in English and Chinese is essential,...

Senior Officer, Customer Engagement page is loaded## Senior Officer, Customer Engagementremote type: On-sitelocations: HKGN 348 Kwun Tong Roadtime type: Full timeposted on: Posted 16 Days Agojob requisition id: The incumbent will be responsible for performing various customer service functions through inbound / outbound regulated activities. The successful...

A leading healthcare provider in Hong Kong is seeking a Customer Service Advisor for the Claims Enquiry Call Center. Responsibilities include delivering pre-authorization results and addressing member enquiries regarding claims. Candidates should possess a Bachelor's degree and at least 2 years of customer service experience, ideally in the insurance...

A leading insurance provider in Hong Kong is seeking a Senior Customer Services Officer to deliver exceptional customer service and professional pension solutions. The role involves handling customer complaints, cultivating long-term relationships, and supporting team operations with an emphasis on pension-related tasks. The ideal candidate should possess a...

A prominent insurance company in Hong Kong is seeking a Customer Services Manager to enhance the quality of customer support operations. The role involves managing customer enquiries and complaints, preparing training, and fostering a culture of continuous improvement. Strong experience in customer services, particularly in the pension sector, is essential....

A leading insurance brokerage firm in Hong Kong is seeking a full-time Insurance Brokerage Executive/Assistant Executive to provide administrative and operational support. Responsible for managing General Insurance for corporate accounts and customer inquiries, the ideal candidate should have at least 8 years of experience and strong communication skills in...