Customer Service Manager: Process Improvement

A leading global company in household equipment is seeking a Customer Service Project Officer in Hong Kong. The role involves leading enhancements in customer service operations across APAC, optimizing order management processes, and driving performance improvements. The ideal candidate will have a degree and at least 3 years of experience in business...

Add expected salary to your profile for insights Establish/set up the operational framework and guidelines on Lens Manufacturing related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders; Initiate and take lead on system projects related to operation flow including...

A leading optical firm in Hong Kong is seeking an experienced Process Improvement Manager to establish operational frameworks, oversee production procedures, and lead system projects. The role requires a degree in Business Administration or related fields, at least 5 years in a continuous improvement position, and excellent communication skills in both...

A leading customer service firm in Hong Kong is seeking a motivated Customer Service Project Officer/Senior Officer to enhance customer service operations across APAC. This role involves driving performance improvements, optimizing order management, and integrating data analytics and AI tools. Ideal candidates should have at least 3 years of relevant...

An international bank in Hong Kong is seeking a Lead for Process Management & Governance in Cash Management Operations. The role involves managing local and group projects, ensuring compliance with operational standards, and driving improvements in service delivery. Candidates should have at least 15 years of experience in payment operations and possess...

Responsibilities Oversee daily customer service operations to ensure all enquiries are handled promptly and professionally via phone, WhatsApp and other communication channels. Handle escalated cases including delivery issues, installation arrangements, order changes, cancellations and returns. Monitor service standards and ensure compliance with company...

Oversee the day-to-day operations of the Customer Service Department, taking full responsibility for its performance and compliance with regulatory standards. Manage client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional campaigns and client...

We are looking for a motivated and dynamic Customer Service Project Officer / Senior Officer to lead and enhance customer service operations across APAC. This role is ideal for someone passionate about process improvement, data-driven decision-making, and cross-cultural collaboration. The successful candidate will coordinate regional initiatives, drive...

A leading global bank in Hong Kong is seeking a professional to provide production support and lead operational enhancements. The ideal candidate will have strong project management skills and the ability to manage multiple projects efficiently. Responsibilities include supporting service improvements, consulting with business partners, and participating in...

Add expected salary to your profile for insights Join the Team: Spice Up Your Career with TJI TJI's vision is to spice up every city and all walks of life with unique flavors, and we need the right talents to accomplish this vision together in our thriving and dynamic environment. Why TJI? Like our signature "Tam Jai Taste," we believe in pushing boundaries,...