Customer Service Admin, Supply Chain

5 days ago


Kowloon, Hong Kong SAR China Medtronic Hong Kong Medical Limited Full time

Customer Service Admin, Supply Chain (12-month contract; welcome fresh grads) Handle customer orders and prepare deliveries as per the sales department’s requirements, including inputting prices for invoicing, ensuring billing accuracy, and making price approval requests. Follow up on backlog orders with the planning team and proactively update customers and the Business Unit on supply status. Manage reverse logistics to warehouse or supplier (SBU) and coordinate both internal and external customer enquiries. Inventory Control Set up safety stock levels with Planner and Sales when necessary Communicate with the Sales team and understand current and future requirements Conduct stock counts at hospitals, customer sites, office storerooms, and warehouses Perform inventory gap analysis and reconciliation Maintain accurate inventory records for consignment and storerooms, reconciling actual stock with the system Management Assist the manager in implementing process improvement projects and exploring continuous improvement opportunities Lead small projects when required Support compliance with ISO13485 certification requirements Ensure Hong Kong transactions are completed by month‑end, quarter‑end, and year‑end Ensure sales team requirements are fulfilled Other Requirements Follow and execute on SOPs Willingness to work non‑office hours and/or weekends when required #J-18808-Ljbffr



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