Technical Account Manager, Research, Hong Kong

Technical Account Manager, Research, Hong Kong Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing platinum customer support to our clients. The Content Acquisition (CA) team is an integral part of the Data department. We are responsible for managing, acquiring, and integrating content and data from exchanges, brokers, sell-side, buy-side, and other types of providers to drive the value of the Bloomberg Terminal and downstream enterprise products. We lead the governance, cost, and quality of the data we acquire, and we collaborate with the wider company to develop our data acquisition strategies ensuring we are aligning with the agendas of our key partners. Within CA, our Research Technical Account Management team is responsible for acquiring and managing content which is then made available to our client base. For clients, who use Bloomberg daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the content providers, being able to deliver their content to a place where their clients actively operate, ensures greater market presence, and returns on their distribution effort. The Role: We have an exciting opportunity for an individual to join the Client Service team as a Research Technical Account Manager, based in the Hong Kong office. Your role will be vital in supporting new and existing content partners especially in the market of Hong Kong and Taiwan. You will be handling incoming queries and technical issues, as well as proactively working with our partners to ensure their Research content is delivered in an accurate, timely and effective manner. To do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. You will work closely with Relationship Managers and other business areas to set company strategy around contributed content and ensure your account strategy is aligned with it. We trust you to Build strong and collaborative relationships with content providers by having a deep understanding of the technology they use, their data goals and challenges, to offer them outstanding service. Work closely with a global team of motivated account managers, technical specialists, relationship managers and product managers to better understand our clients' data needs and key market trends and develop your account strategy. Optimize data ingestion workflows by understanding the data infrastructure internally and externally to help our content providers maintain and improve data quality and optimize content dissemination. Become a true domain expert in Research content by leveraging business intelligence tools to spot trends, identify gaps and opportunities for data acquisition or enhancements You’ll need to have: Experience in customer service, with the ability to handle and prioritize multiple client queries and projects simultaneously Ability to handle and support key accounts, helping them maintain and improve custom systems related to content dissemination Confidence to lead strategic technical and business relationships Drive and passion to develop your own ideas and strategies for your accounts Good interpersonal skills and a desire to work directly with customers A proactive demeanor with the confidence to challenge the status quo and a real desire to improve practices and processes Keen interest and understanding of financial markets Excellent communication skills in English and Mandarin or Cantonese, with the ability to effectively translate business needs into actionable data solutions We’d love to see: Strong passion for client service Business proficiency in Korean is a plus Knowledge of RIXML and the following programming languages: Python, SQL Experience using data analysis tools to find opportunities for product or content improvements Prior experience working as an Account Manager in a tech-focused organization Experience with building technology solutions for enterprise-wide workflow efficiency Does this sound like you? Apply If we believe that you’re a good match, we’ll get in touch to let you know the next steps. #J-18808-Ljbffr