Service, Advisor-2

1 week ago


Hong Kong Island, Hong Kong SAR China AIA Hong Kong and Macau Full time

Join to apply for the Service, Advisor-2 role at AIA Hong Kong and Macau 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About The Role Handles customer enquiries and complaints regarding all activities in operation process Roles And Responsibilities Hotline Operation Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business Reports problems, potential crisis and complaint to supervisor for service improvement Makes outbound call to customers for follow-up cases Executes empowerment guidelines Administrative Works Documents call activities in system Documents follow up items in log sheet or send email to AIAHK Business Partners Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues Other Responsibilities Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements Minimum Job Requirements Secondary education graduate with 4 years working experience Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service Hands-on experience in customer service Basic insurance or MPF knowledge would be definitely an advantage Others You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4) You are required to obtain the relevant license(s) if your job involves regulated activities You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level Entry level Employment type Full-time Job function Other Industries: Insurance Referrals increase your chances of interviewing at AIA Hong Kong and Macau by 2x Sign in to set job alerts for “Service Advisor” roles. #J-18808-Ljbffr



  • hong kong, Hong Kong SAR China International Financial Advisor Jobs Full time

    Overview Join to apply for the Financial Advisor HK role at International Financial Advisor Jobs . Our wealth management client is looking for Financial advisors to be based in Hong Kong. Their client base is constantly expanding across the world and their aim is to become local to their global client base. In order to keep up with this expansion, they...


  • hong kong, Hong Kong SAR China International Financial Advisor Jobs Full time

    Overview Our client is hiring for the Financial Advisor – Hong Kong role. This is a client-facing, sales- and targets-driven profession. They believe success comes from their people and are on a mission to create a culture where individuals are happy, engaged, well-rewarded, and given the tools and opportunities to maximize their potential. They work as a...

  • Service, Advisor I

    1 week ago


    hong kong, Hong Kong SAR China AIA Hong Kong and Macau Full time

    Overview Service, Advisor I role at AIA Hong Kong and Macau Join to apply for the Service, Advisor I role at AIA Hong Kong and Macau. Responsibilities Handle customer enquiries and complaints regarding all activities in operation process (e.g., Underwriting, Policy Owner Service, and Claims) for different lines of business Report problems, potential crises...

  • Service, Advisor

    5 days ago


    Hong Kong Island, Hong Kong SAR China AIA Hong Kong and Macau Full time

    About The Role Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in operation process. Responsibilities Hotline Operation (75%) – Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in operation process such as Underwriting, Policy Owner Service, and Claims for different line...

  • Beauty Advisor

    1 week ago


    Hong Kong Island, Hong Kong SAR China Coty Full time

    Join to apply for the Beauty Advisor role at Coty 2 days ago Be among the first 25 applicants Join to apply for the Beauty Advisor role at Coty Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and...

  • Style Advisor

    1 week ago


    Hong Kong Island, Hong Kong SAR China Suitsupply Full time

    Join to apply for the Style Advisor role at Suitsupply 3 days ago Be among the first 25 applicants Join to apply for the Style Advisor role at Suitsupply As a Style Advisor, you have a contagious energy and possess an entrepreneurial spirit. You have a strong sense of your own personal style and are enthusiastic about dressing people. You have an opinion and...


  • hong kong, Hong Kong SAR China Hong Kong Trade Development Council Full time

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: International Trade and Development Available Positions Customer Care Advisor (English Speaking) Consultant and Associate,...


  • Hong Kong Island, Hong Kong SAR China Decathlon Hong Kong Company Limited Full time

    A leading sporting goods retailer in Hong Kong is seeking a Customer Service Advisor to ensure exceptional user experiences. Responsibilities include managing transactions, handling refunds/exchanges, and collaborating with teammates. The ideal candidate is friendly, detail-oriented, and enjoys working with the public. Benefits include performance bonuses,...


  • Hong Kong Island, Hong Kong SAR China Leadingnation Full time

    A leading international health insurance provider seeks a Regional Customer Service Advisor in Hong Kong to support customers with empathy and clarity. This role involves being the first point of contact for inquiries, managing pre-authorisation requests, and ensuring accurate record maintenance. Ideal candidates possess a Bachelor's degree, are fluent in...


  • hong kong, Hong Kong SAR China AIA Hong Kong and Macau Full time

    Service, Senior Advisor – AIA Hong Kong & Macau Join to apply for the Service, Senior Advisor role at AIA Hong Kong & Macau. Our Mission At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and environments we...