Service, Advisor
4 days ago
About The Role Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in operation process. Responsibilities Hotline Operation (75%) – Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in operation process such as Underwriting, Policy Owner Service, and Claims for different line of business. Reports problems, potential crisis and complaint to supervisor for service improvement. Makes outbound call to agent / brokers / intermediaries for follow-up cases. Executes empowerment guidelines. Administrative Works (20%) – Documents call activities in system. Documents follow up items in log sheet or send email to AIAHK Business Partners. Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues. Other responsibilities (5%) – Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements. Job Requirements Secondary education graduate with 4 years working experience. Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor. Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service. Hands-on experience in customer service. Basic insurance or MPF knowledge would be definitely an advantage. Others You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4). You are required to obtain the relevant license(s) if your job involves regulated activities. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level : Entry level Employment type : Full-time Job function : Other Industries : Insurance Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. #J-18808-Ljbffr
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Financial Advisor HK
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hong kong, Hong Kong SAR China International Financial Advisor Jobs Full timeOverview Join to apply for the Financial Advisor HK role at International Financial Advisor Jobs . Our wealth management client is looking for Financial advisors to be based in Hong Kong. Their client base is constantly expanding across the world and their aim is to become local to their global client base. In order to keep up with this expansion, they...
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Financial Advisor Hong Kong
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Service, Advisor I
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hong kong, Hong Kong SAR China AIA Hong Kong and Macau Full timeOverview Service, Advisor I role at AIA Hong Kong and Macau Join to apply for the Service, Advisor I role at AIA Hong Kong and Macau. Responsibilities Handle customer enquiries and complaints regarding all activities in operation process (e.g., Underwriting, Policy Owner Service, and Claims) for different lines of business Report problems, potential crises...
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Service, Advisor-2
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Hong Kong Island, Hong Kong SAR China AIA Hong Kong and Macau Full timeJoin to apply for the Service, Advisor-2 role at AIA Hong Kong and Macau 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to...
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Customer Service Advisor — Cashier
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Hong Kong Island, Hong Kong SAR China Decathlon Hong Kong Company Limited Full timeA leading sporting goods retailer in Hong Kong is seeking a Customer Service Advisor to ensure exceptional user experiences. Responsibilities include managing transactions, handling refunds/exchanges, and collaborating with teammates. The ideal candidate is friendly, detail-oriented, and enjoys working with the public. Benefits include performance bonuses,...
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Regional Customer Service Advisor – Multilingual
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Hong Kong Island, Hong Kong SAR China Leadingnation Full timeA leading international health insurance provider seeks a Regional Customer Service Advisor in Hong Kong to support customers with empathy and clarity. This role involves being the first point of contact for inquiries, managing pre-authorisation requests, and ensuring accurate record maintenance. Ideal candidates possess a Bachelor's degree, are fluent in...
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Service, Senior Advisor
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hong kong, Hong Kong SAR China AIA Hong Kong and Macau Full timeService, Senior Advisor – AIA Hong Kong & Macau Join to apply for the Service, Senior Advisor role at AIA Hong Kong & Macau. Our Mission At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and environments we...
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Senior Service Advisor
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Hong Kong Island, Hong Kong SAR China Inchcape Full timeA global automotive distributor is seeking a Senior Service Advisor in Hong Kong. This role involves providing expert advice and quality customer service for vehicle repairs and maintenance. The ideal candidate will have a Higher Diploma, 4-5 years of customer service experience (preferably in the automotive sector), and be proficient in Cantonese, English,...
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Customer Service
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Hong Kong Island, Hong Kong SAR China Decathlon Hong Kong Full timeA leading sports retailer in Hong Kong is seeking a Customer Service Advisor to enhance the shopping experience. You will manage the service desk, handle transactions, and resolve customer inquiries. Ideal candidates exhibit excellent communication skills and a friendly demeanor. Sports knowledge is beneficial, and flexibility in work hours, including...
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Hong Kong Island, Hong Kong SAR China Crown Motors Limited Full timeA leading automotive distributor in Hong Kong is seeking a Service Advisor to act as the first point of contact for customers. The role requires excellent communication skills, a customer-oriented approach, and proficiency in Cantonese, English, and Mandarin. An attractive salary package, including bonuses and medical benefits for employees and their...