Inchcape plc | Officer-Customer Care
1 day ago
- Make outbound calls for Service Reminders and invite customers to return for regular maintenance.
- Identify customer needs and proactively offer relevant services/products (e.g., Motor Insurance) and/or refer to the respective unit for further handling.
- Handle customer enquiries from telephone or other channels regarding vehicle servicing or related issues.
- Maintain customer loyalty through telephone contact.
- Work with internal departments to respond to customer enquiries.
- Work schedule: Monday to Saturday, 9 am to 6 pm, 5-day work week.
- Work from Home arrangement available after completion of probation.
Requirements:
- Minimum 1 year of telesales experience in call center operations.
- HKCEE / DSE or above.
- Professional qualification with IIQAS Paper 1 to 2.
- Fluency in spoken Cantonese, Mandarin, and English.
- Proficient in PC software applications including MS Word, Excel, and Chinese Word Processing.
- Good telephone manner.
- Proactive with strong problem-solving and customer service skills.
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