Client Services Manager, Operation Department

7 days ago


Hong Kong Island, Hong Kong SAR China Soochow Securities (Hong Kong) Financial Holdings Limited Full time

Client Services Manager, Operation Department Manage and supervise the team responsible for the client onboarding process of retail, corporate and institutional clients. Conduct CDD reviews for existing clients and perform periodic review to ensure documentation and client data remain accurate and up-to-date. Assist the Department Head in overseeing daily operations and compliance with external and internal policies. Support the preparation and submission of regulatory reports (e.g. CRS & FATCA). Review and update the departmental operation procedures to streamline the client onboarding workflow and other CS related workflow. Collaborate with internal stakeholders to resolve CDD-related issues and enhance process efficiency. Handle customer’s enquiries and complaints. Requirements Degree holder in Business, Finance or other related disciplines. 3-5 years of relevant experience on Client Onboarding, CDD, KYC and AML fields in financial industry. SFC License holder of Type 1 and 2 is highly preferred. Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc) and Chinese word processing. Fluent in both written and spoken English and Chinese (Cantonese & Mandarin). Independent, self-initiative and good interpersonal skills. Self-motivated with strong sense of responsibility. Immediate availability is highly preferred. #J-18808-Ljbffr



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