Product Support Manager

6 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Company: A leading media company known for its digital innovations and comprehensive portfolio of entertainment and technology services across various platforms.Location: Kowloon BayNature: Permanent This is a permanent contract position with standard terms and benefits. Job Description Collaborate with support and technical teams to efficiently resolve product-related issues. Design and implement strategies to enhance and automate the support workflow, aiming to reduce response times and increase customer satisfaction. Coordinate with overseas team members to manage operational requests effectively. Develop and maintain standard operating procedures to align team expectations and ensure consistent service delivery. Utilize automation technologies and artificial intelligence to improve operational efficiency and effectiveness. Engage in Agile project management activities, contributing to continuous improvement initiatives. Job Requirements Demonstrated experience in operational management within technology environments. Strong background in application and web development. Excellent problem-solving skills with the ability to perform well under pressure. Knowledge of Agile methodologies; Agile certification is beneficial. Experience with integrating automation technologies to streamline processes. Exceptional communication skills and the capability to collaborate with multicultural and multidisciplinary teams. Proficiency in English; Mandarin proficiency is an advantage. #J-18808-Ljbffr



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