Product Support Manager
6 days ago
Company: A leading media company known for its digital innovations and comprehensive portfolio of entertainment and technology services across various platforms.Location: Kowloon BayNature: Permanent This is a permanent contract position with standard terms and benefits. Job Description Collaborate with support and technical teams to efficiently resolve product-related issues. Design and implement strategies to enhance and automate the support workflow, aiming to reduce response times and increase customer satisfaction. Coordinate with overseas team members to manage operational requests effectively. Develop and maintain standard operating procedures to align team expectations and ensure consistent service delivery. Utilize automation technologies and artificial intelligence to improve operational efficiency and effectiveness. Engage in Agile project management activities, contributing to continuous improvement initiatives. Job Requirements Demonstrated experience in operational management within technology environments. Strong background in application and web development. Excellent problem-solving skills with the ability to perform well under pressure. Knowledge of Agile methodologies; Agile certification is beneficial. Experience with integrating automation technologies to streamline processes. Exceptional communication skills and the capability to collaborate with multicultural and multidisciplinary teams. Proficiency in English; Mandarin proficiency is an advantage. #J-18808-Ljbffr
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Production Support/Management
6 days ago
Hong Kong Island, Hong Kong SAR China ioTech Solutions Full timeWe are seeking a highly motivated Production Support Engineer with 2+ years of experience to ensure the continuous and efficient operation of our production systems. In this role, you will be responsible for monitoring, troubleshooting, and resolving production issues in real-time, as well as improving the overall stability and performance of our services....
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Production Management
6 days ago
Hong Kong Island, Hong Kong SAR China ioTech Solutions Full timeDay-to-day system operations and upstream/downstream feeds Troubleshoot complex applications and technical problems Analyse business requirement to provide tools and solution Liaise & manage software vendors Conduct System Quality Assurance Test and UATs Perform production deployment and upgrade system patches Qualifications/Skills: University degree in...
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Manager, Operational and Technology Risk
4 days ago
Hong Kong Island, Hong Kong SAR China Manager, Operational and Technology Risk Full timeManager, Operational and Technology Risk Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Who are we looking for? The Mox Operational,...
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Partnerships Senior Manager, Southeast Asia
1 week ago
Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full timePartnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...
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Production Support Manager
6 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeJob Description Participate in the various stages of a development project, such as requirement gathering, Function design, technical design, development, testing, implementation and support. Work closely with different teams in project implementation and support. Provide input to system solutions to meet business needs when necessary. Job Requirements 8+...
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Application support
6 days ago
Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full timeKey Responsibilities Analyse business requirements and enhance existing application systems to meet business needs Provide production support to manage incidents and business requests within SLA, with a strong focus on root cause analysis and preventive measures to drive continuous improvement. Provide technical support, perform application and server...
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Production Support Engineer
4 hours ago
Hong Kong Island, Hong Kong SAR China EX.IO Full timeOverview Join to apply for the Production Support Engineer role at EX.IO . At EX.IO, customer experience is at the forefront of everything we do. To operate functional systems that improve the customer experience, we’re looking for a Production Support engineer who can be responsible for monitoring production environment, identifying production issues, and...
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Production Support Analyst
4 days ago
hong kong, Hong Kong SAR China mthree Full timeA leading global investment bank is seeking a Production Support Engineer to join its Prime Brokerage Technology team in Hong Kong. This is a key, client‑facing role supporting one of the firm’s most high‑performing and revenue‑generating businesses across the Asia region. The successful candidate will play a pivotal role in ensuring the stability...
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Production Support Engineer
4 days ago
Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full timeKey Responsibilities Provide day-to-day support for our crypto business lines, including client trading, lending, proprietary trading, settlement, and risk. Build and improve automation tools to reduce manual work and increase support efficiency. Monitor system performance, quickly identify issues, and ensure smooth, uninterrupted operations. Troubleshoot...
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Production Support Engineer
6 days ago
Hong Kong Island, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full timeManage mission-critical risk and analytical infrastructure Supports real-time data processing platforms and calculation engines About Our Client We’re seeking a Production Support Engineer with deep financial markets expertise to manage mission-critical risk and analytical infrastructure. This role supports real-time data processing platforms and...