Production Support Analyst

2 days ago


hong kong, Hong Kong SAR China mthree Full time

A leading global investment bank is seeking a Production Support Engineer to join its Prime Brokerage Technology team in Hong Kong. This is a key, client‑facing role supporting one of the firm’s most high‑performing and revenue‑generating businesses across the Asia region. The successful candidate will play a pivotal role in ensuring the stability and reliability of critical Prime Brokerage applications – working closely with business coverage, risk, operations, and external hedge‑fund clients in a dynamic, high‑visibility environment. Responsibilities Provide end‑to‑end production support for core Prime Brokerage applications and trading processes. Act as a liaison between business users and technical teams, ensuring clear communication and timely issue resolution. Manage incidents and production issues, minimizing disruption to front‑office activity. Proactively monitor system performance and drive improvements to enhance reliability. Partner with internal teams to deliver technical solutions that support business requirements. Key Skills & Experience 3+ years’ experience in a production support or application support role within financial services. Strong hands‑on experience with UNIX, Databases. Strong coding/scripting skills: Python / Perl / Shell (Any one). Strong incident management and problem‑solving skills. Excellent communication and stakeholder management, including interaction with front‑office users. Preferred Degree in Computer Science, Information Technology, or related discipline. Knowledge of Prime Brokerage products, equities, fixed income, and associated risk processes. Familiarity with monitoring and support tools used in enterprise environments. Seniority level Associate Employment type Full‑time Job function Information Technology and Finance Industries IT Services and IT Consulting Investment Banking #J-18808-Ljbffr



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