Chief Systems Manager

Chief Systems Manager (Information Technology Operations) Join to apply for the Chief Systems Manager (Information Technology Operations) role at Hospital Authority Application deadline: 2 January 2026 Online apply via Position: Chief Systems Manager (Information Technology Operations) Rank: Chief Systems Manager Department/Cluster: Information Technology and Health Informatics Division, HA Head Office Pay: HK$203,551 to HK$217,794 (HMPS Point 27 to 29) per month including Monthly Allowance Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance. Key Responsibilities Reporting to the Chief Information Officer of IT&HID, the Chief Systems Manager will assume a leadership role to ensure reliable, secure and compliant delivery of mission critical systems to support HA’s clinical workflow, patient care and organizational efficiency. The incumbent will lead a cross functional IT professional team of 400+ headcounts, and manage the operation and implementation of HA IT systems and Hong Kong Government’s Electronic Health System in the most cost-effective manner. He or she will have to contribute towards high-level IT strategy, drive modernization of large-scale hospital systems, and work in collaboration with other Chief Systems Managers to help accomplish the HA’s business plans and objectives. The key roles and responsibilities of the position are as follows: Oversee operations of Hong Kong wide public hospital and eHealth IT systems including round-the-clock service desk (call centre), first-tier and second-tier application support, deployment and production control, infrastructure operation support, middle-tier and database service management, as well as incident management. Lead, develop and motivate IT teams of 400+ headcounts to set goals, optimize resource allocation, reduce maintenance cost, and foster a culture of accountability and continuous improvement. Drive the adoption of modern operational practices such as DevOps, AI Ops and Site Reliability Engineering and develop knowledge of healthcare regulations and industry best practice. Act as process owner to monitor the service level and to drive continuous improvements on incident management, problem management, service request and change management processes. Manage IT operational risks by implementing disaster recovery, business continuity plans, and service recovery protocols to minimize downtime impacting clinical and patient services. Plan and establish dedicated support to enable co-development and co-deployment of digital hospital and modernization initiatives including migration of critical legacy systems to cloud platform. Liaise and coordinate with HA stakeholders including cluster management, clinical staff, cluster IT teams and other Head Office teams to ensure quality IT operation services are delivered according to patient services as well as HA organizational needs and strategies. Establish effective communication with the Electronic Health Record Office and related government departments regarding the operation of supported systems. Entry Requirements Degree in Computer Science or relevant disciplines; or equivalent. Over 18 years’ post qualification Information Technology (IT) related experience. At least 10 years’ experience in corporate project planning, development, quality assurance, implementation, support and operation of large-scale mission critical and high availability IT systems, with deep exposure in healthcare. Extensive experience in strategic planning and oversight of IT system operations, including managing teams of 200+ headcounts in a large, complex IT operation environment, and collaborating with C-suite, clinical teams and cross functional IT partners. Strong strategic, analytical and problem-solving skills, with ability to balance technical excellence, clinical needs and business priorities. Solid experience in formulation and implementation of corporate policies and guidelines for IT project governance / operation management and change control. Sound understanding of risk management and capable to formulate pragmatic measures, and conduct continuous quality improvement in people, process and technology. Strong leadership qualities as well as excellent communication and influencing skills. Remarks Please refer to for “Notes to Applicants”. For serving HA staff, relevant experience gained in HA may be considered as equivalent to post-qualification experience. Please submit application online on or before 2 January 2026 . For enquiries, please telephone or . Our Careers Webpage contains a variety of information related to pursuing careers at Hospital Authority (HA). To know more, please visit: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Hospitals and Health Care, Public Health, and Hospitals #J-18808-Ljbffr