Backend Software Engineer

2 weeks ago

hong kong, Hong Kong SAR China Wati Full time

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted by over 14,000 customers in more than 100 countries, Wati is the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. Real‑time interactions drive growth, and Wati transforms conversations into opportunities for building relationships that increase revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is backed by world‑class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premier‑tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About The Role We’re looking for a Backend Software Engineer (AI Agent) to design, build, and optimize backend systems that power WATI’s next‑generation AI Agent products. This role focuses on developing reliable, scalable, and high‑performance APIs and services, collaborating closely with product, AI, and frontend teams to deliver intelligent automation solutions that enhance customer experience and business efficiency. What You’ll Be Doing Build and optimize AI agents, focusing on decision‑making, task scheduling, and multimodal data processing. Design system architecture and develop backend services using Python or Go. Integrate multiple external APIs and data sources for intelligent automation. Continuously improve system performance, usability, and scalability based on real‑world feedback. Work closely with product, design, and business teams to translate ideas into scalable solutions and deliver them quickly. Requirements Bachelor’s degree or above in Computer Science or related field, with 3‑5 years of development experience. Strong backend development background with solid coding practices. Strong problem‑solving, communication, and teamwork skills. Experience in agent system or automation framework development is a plus. Nice to Have Experience building AI agent applications from scratch (0‑1). Familiarity with cloud platforms such as GCP or AWS. Background in intelligent customer service, conversational systems, or voice bots. Fluent English communication and leadership or management experience is a plus. #J-18808-Ljbffr

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