Boutique Manager

5 days ago


Kowloon, Hong Kong SAR China King Power Duty Free Co Ltd Full time

Add expected salary to your profile for insights The mission of the Boutique Manager is to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and customer service. Main Responsibilities Targets & Sales Define and build Boutique action plan with management to reach sales target Monitor performances and Key Performance Indicators (KPIs) of the Boutique and individual staff Build awareness of and report to Management competitors' activities and market trend regularly Provide monthly reporting to management as database for formulating sales strategies, campaign and promotion Customer Service & Development Represent the Brand inside and outside the Boutique Lead and coach the team to provide a welcoming & customer focused environment and deliver the best customer service Develop long-term customer relationship and loyalty Identify and monitor possible problems and provide solutions Team Management Coach and train the team to carry out sales, customer service, visual merchandising, housekeeping, security measures complying with the company's guidelines Ensure the team members have appropriate trainings to reach their targets in terms of sales and KPIs Motivate and animate the team in daily briefing and sharing session to enhance their work performances Create and develop a proactive and positive mindset in the Boutique Requirements Minimum 6 years of management experience in luxury retail environment, preferably in luxury watches and jewelry Independent, confident, well-organized and results-oriented Customer-oriented, pleasant, and eager to interact with different levels of customers Reliable, initiative with excellent analytical skills Strong communication capabilities and proven problem solving skills A good team player with excellent inter-personal skills Excellent command of English, Cantonese and Putonghua Computer knowledge (Word, Excel, PowerPoint). Excel skill is important Candidates with less experience will be considered for the position of Assistant Boutique Manager or Boutique Supervisor Benefits Discretionary bonus Public holidays 12-16 days annual leave Birthday leave & gift Medical insurance Critical illness insurance Marriage leave #J-18808-Ljbffr



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