IWC - Luxury Watch (Senior) Client Advisor (External Boutique)
5 days ago
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/She is passionate towards networking and community building. He/she needs to act as an ambassador of IWC at all time hosting clients with their satisfaction being his/her utmost goal. Responsibilities Creates engaging and emotional client experience to clients Offer best in class service being it in boutique or virtually, making a clear difference vs competition Host clients and other stakeholders in line with IWC standard Find ever new and creative means to exceed clients’ expectations Proactively recruit new prospects through networking and community building Establish strong relationships with clients from different backgrounds Understands and supports the concept of Customer Relationship Management (CRM) Collects meaningful client information throughout the client journey Records and maintains client database by applying IWC’s respective guidelines Engage in CRM-activities such as prospect follow-up on a daily basis Act as an ambassador in and out of the boutique, conveying passion for the brand Know IWC’s history, products, partnerships as well as the watch industry Engage clients using storytelling Achieves individual and team sales targets, KPIs Use available data/systems to better understand own performance and sales opportunities Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales Identify and/or create sales opportunities inside and outside boutique environment Handle customer service requests and respective processes Handle general Boutique administrations and back of house operations with care Maintain the boutique image according to global IWC visual merchandising standards Ensure boutique operation comply with company policy Profile Entrepreneurial mindset – Autonomous, result‑oriented and driven, brings initiatives, takes ownership of goals High emotional intelligence and general education Excellent communicator, passionate towards connecting with others and develop strong networks Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour Able to adapt approach individually to respective client Open and outgoing personality Creative, curious and versatile Has perfect manners and can maintain a conversation elegantly Team player with good interpersonal competences and empathetic Fluent in local language and English and ideally one more relevant tourist language Applicants with background in luxury retail sales and hospitality preferred #J-18808-Ljbffr
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IWC - Boutique Manager (External Boutique)
5 days ago
Kowloon, Hong Kong SAR China Richemont Asia Pacific Limited - IWC Full timeAdd expected salary to your profile for insights The IWC Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self‑dependent way performing high integrity....
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Luxury Watch Boutique: Client Advisor
5 days ago
Kowloon, Hong Kong SAR China King Power Duty Free Co Ltd Full timeA luxury retail company in Hong Kong is seeking an experienced retail sales professional to provide outstanding customer service and achieve boutique sales goals. Candidates should have a minimum of 3 years’ experience in retail sales, preferably in luxury watches, and strong interpersonal skills. This role offers a competitive remuneration package,...
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Client Advisor
5 days ago
Kowloon, Hong Kong SAR China King Power Duty Free Co Ltd Full timeResponsibilities Provide a welcoming client focused environment and offer world class service. Engage clients throughout the sales process and demonstrate strong sales expertise. Convey to the clients the brand’s history, story, product uniqueness and product details. Achieve and exceed boutique Sales Goals and Key Performance Indicators (KPIs). Support...
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Luxury Watch Boutique Brand Ambassador
5 days ago
Kowloon, Hong Kong SAR China Breguet Full timeA luxury watch brand in Hong Kong is seeking a motivated Brand Ambassador for its boutique. The role focuses on providing exceptional client experiences, achieving sales targets, and building long-term client relationships. Candidates should have prior sales experience in luxury retail, excellent attention to detail, and proficiency in Cantonese, Mandarin,...
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Boutique Manager
5 days ago
Kowloon, Hong Kong SAR China King Power Duty Free Co Ltd Full timeAdd expected salary to your profile for insights The mission of the Boutique Manager is to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and customer service. Main Responsibilities Targets & Sales Define and build Boutique action plan with management to reach sales...
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Luxury Watch Boutique Manager
5 days ago
Kowloon, Hong Kong SAR China King Power Duty Free Co Ltd Full timeA luxury retail company in Hong Kong is seeking a Boutique Manager to oversee boutique operations and team performance. The role involves developing sales strategies, training staff for optimal customer service, and managing key performance indicators. Ideal candidates should have at least 6 years of management experience in luxury retail, particularly with...
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Luxury Client Experience Lead
5 days ago
Kowloon, Hong Kong SAR China Richemont Asia Pacific Limited - IWC Full timeA luxury watch brand in Hong Kong seeks a Client Advisor responsible for delivering exceptional client experiences and achieving sales targets. The ideal candidate will have an entrepreneurial mindset, excellent communication skills, and a background in luxury retail. This role demands strong networking abilities, emotional intelligence, and a focus on...
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Luxury Boutique Manager: Lead Sales, Service
5 days ago
Kowloon, Hong Kong SAR China Richemont Asia Pacific Limited - IWC Full timeA luxury retail brand in Hong Kong is seeking a Boutique Manager to drive sales performance, enhance client experience, and develop a high-performing team. The ideal candidate will have 4-5 years of experience in boutique management or hospitality, possess excellent leadership and communication skills, and demonstrate a strong commitment to customer...
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Luxury Boutique Supervisor — Lead, Coach
3 days ago
Kowloon, Hong Kong SAR China Blancpain Full timeA luxury watch brand is seeking a high caliber candidate to support the Boutique Manager in leading a team to achieve sales and customer service targets in Hong Kong. Candidates should have at least 5 years of experience in luxury products, preferably in the watch and jewelry sector, and possess strong leadership, people management skills, and proficiency in...
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Luxury Watch Boutique Sales Associate
5 days ago
Kowloon, Hong Kong SAR China Blancpain Full timeA luxury watch brand in Hong Kong is seeking a Sales Associate to achieve sales targets through proactive customer engagement. The ideal candidate will have at least 2 years of experience in luxury retail, a strong customer service ethos, and proficiency in Cantonese, Mandarin, and English. Responsibilities include assisting daily operations, providing...