Senior Officer, Customer Engagement
1 week ago
The incumbent will be responsible for performing various customer service functions through inbound and outbound regulated activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with a strong desire for development in the insurance field. Job Responsibilities Support email and hotline on global group policy queries Verify policy coverage and eligibility for medical services via email and call, ensuring all the necessary information is obtained and documented Handle pre-authorization requests from customers and healthcare providers with follow-up on progress and good record keeping Collaborate with internal teams, such as billing and claims to facilitate payment processes Stay updated on insurance plans, policies, and procedures to provide accurate information and guidance to customers Handle escalated customer issues and complaints, demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction Provide administrative support including reports and correspondences Assist in the UAT on development of customer Portal and customer service project Assist in ad-hoc assigned duties Job Qualifications Tertiary education graduate with at least 5 years' customer service experience, preferably in insurance or banking industry Experience in handling Employee Benefits / Group Operations Hotline is preferred. Knowledge of medical terminology, insurance coverage, and pre-authorization processes is highly desirable IIQE Paper 1 and 2 is a must, or qualification equivalent to the IIQE requirement Eligible for license registration with Insurance Authority (IA) Excellent in English, Cantonese, and Mandarin Proficient computer skills, including MS Office applications and English word processing. Experience of using Salesforce is a plus Strong customer-oriented mindset with excellent communication and interpersonal skills in both verbal and written, with the ability to effectively explain complex information to customers Excellent team player, independent, diligent and responsible, with a positive attitude under pressure Flexibility to work on shift and weekends is required About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Seniority level Associate Employment type Full-time Job function Customer Service Industries Insurance and Banking #J-18808-Ljbffr
-
Senior CRM Officer
2 days ago
hong kong, Hong Kong SAR China Kai Tak Sports Park Limited Full timeA prominent sports and entertainment company in Hong Kong is seeking a CRM Officer to support customer engagement and marketing growth. The role involves executing CRM strategies, developing marketing programs, and coordinating with operational teams for seamless execution. Ideal candidates should have a Bachelor's degree and at least 2 years of experience...
-
Digital Customer Engagement Officer
1 week ago
hong kong, Hong Kong SAR China AXA Hong Kong and Macau Full timeResponsibilities Contribute to the overall customer experience by ensuring consistency in communication and supporting innovative promotional ideas by leveraging our digital assets – Emma by AXA. Manage our Content Management Systems (CMS) and implement promotion schedules within AXA’s Emma by AXA app, ensuring seamless execution of both marketing and...
-
Digital Customer Engagement Officer
6 days ago
Hong Kong Island, Hong Kong SAR China AXA Hong Kong and Macau Full timeDigital Customer Engagement Officer (Mobile app) AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across...
-
Customer Success and Engagement Manager
1 week ago
Hong Kong Island, Hong Kong SAR China Wizpresso 濃說 Full timeJoin to apply for the Customer Success and Engagement Manager role at Wizpresso 濃說 About Wizpresso Wizpresso is an award-winning RegTech company based in Hong Kong that leverages domain-specific AI to streamline regulatory compliance, financial & ESG reporting, and due diligence workflows. Our solutions empower legal and compliance, sustainability, and...
-
Hong Kong Island, Hong Kong SAR China Page Executive Full timeResponsibilities Lead B2C customer engagement strategies across Hong Kong and Southeast Asian markets, driving growth and retention. Develop and manage strategic partnerships with financial institutions (FIs), virtual banks, and fintech platforms to expand customer reach. Design and execute customer-centric campaigns that enhance brand loyalty and drive...
-
Hong Kong Island, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full timeRequirements Familiar with B2C sales and partnership with FI, virtual banks Solid understanding of consumer unsecured loan and mortgage loan About Our Client The hiring company is a large organization within the financial services industry, offering a wide range of services and solutions to meet the needs of its diverse client base. It is known for fostering...
-
Business Growth
2 days ago
Hong Kong Island, Hong Kong SAR China Acts Consulting Co. 毅知顧問公司 Full timeA consulting firm in Hong Kong is looking for a Business Officer/Senior Business Officer to engage with customers and provide support. The role requires a minimum of 3 years' experience in customer service or sales, strong analytical skills, and proficiency in MS Office applications, especially Excel. Candidates should possess excellent communication skills...
-
Customer Success and Engagement Manager
6 days ago
Hong Kong Island, Hong Kong SAR China Wizpresso 濃說 Full timeHong Kong, Hong Kong SAR, Hong Kong Coverage & Solutions About the job Customer Success and Engagement Manager Wizpresso is an award-winning RegTech company based in Hong Kong that leverages domain-specific AIto streamline regulatory compliance, financial &ESG reporting, and due diligenceworkflows. Our solutions empower legal and compliance, sustainability,...
-
Senior Officer
4 days ago
Hong Kong Island, Hong Kong SAR China Generali Hong Kong Full timeSenior Officer / Officer, Customer Services - Group Medical Provide professional advice and outstanding customer services and support the Management to achieve the company objectives Engage in cross team support Ensure the meeting of preset personal KPIs Cooperate with different operation teams to provide excellent services to our customers Collect feedback...
-
Senior Officer
6 days ago
Hong Kong Island, Hong Kong SAR China New World Development Company Full timeSenior Officer - Talent Development and Employee Engagement Learning and Development Manage learning administration, including scheduling, coordination and logistics for learning events. Assist in designing the internal promotion and communication of learning materials and activities. Support the development and delivery of training programmes. Coordinate...
