Client Success Manager

Add expected salary to your profile for insights Wisers is a leading expert in business intelligence and media big data analytics , leveraging advanced AI technologies to provide insights for over 3,000 corporate clients across all industries, including both public and private sectors. Our top-tier Chinese NLP, computer vision, and augmented analytical technologies transform vast amounts of data into actionable insights, helping our clients make strategic decisions. About The Job As part of the Client Success Team, you will support FSI industry's Marketing and PR clients by understanding their needs, responding to inquiries, and serving as a product expert in client meetings. You will collaborate with the Sales team on pre-sales and post-sales needs by creating tailored solutions and assist with renewals. Additionally, you will conduct market analysis to identify growth opportunities and ensure exceptional service quality. Key Responsibilities Build a deep understanding of FSI industry's Marketing and PR clients and their needs, ensuring the provision of tailored support and solutions. Promptly respond to client inquiries and efficiently handle service upgrade requests. Collaborate with the Sales team to assist clients with the renewal process, ensuring service continuity and satisfaction. Serve as a product expert in client meetings, working alongside the Sales team to prepare quotations and customize solutions. Conduct thorough market analysis, offering actionable insights to the product team for local expansion and new product development. Perform targeted research to identify and explore opportunities that drive business growth. Work closely with teams in Hong Kong and China to ensure exceptional service quality. About You Core Competencies Bachelor's degree in relevant disciplines. Experience in a solutions-oriented role, encompassing pre-sales support, proposal development, and post-sales implementation and service. Strong communication and multi-tasking skills. Accountable, proactive, and detail-oriented; well-organized and self-motivated. Fast learner and enthusiastic team player with the ability to prioritize tasks effectively. Ability to meet deadlines and thrive in a fast-paced environment. Good command of written and spoken English, Cantonese, and Mandarin. Preferred Qualities & Qualifications Knowledge of the FSI and/or PR Marketing sector; previous experience in servicing the FSI industry and/or PR Marketing sector is a significant advantage. Interest in and understanding of AI advancement is a significant advantage. Experience using Wisers products is a plus. Why Join Us? At Wisers, you'll have the opportunity to make a significant impact in a steadily growing organization with immense potential. We offer: Opportunities for professional development Training to enhance your skills as a product expert Friendly, dynamic, and collaborative work environment Fully stocked pantry with a variety of games for relaxation If you meet the qualifications and are ready to take on this exciting opportunity, please submit your resume along with your current and expected salary. Apply now Data collected will be treated as strictly confidential and will be used for recruitment purposes only. Unlock job insights Salary match Number of applicants Skills match Application Questions How many years' experience do you have as a Customer Success Manager? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Which of the following languages are you fluent in? Do you have experience with solution selling methodologies? Wisers is the world's leading expert in business intelligence and media big data analytics. Powered by cutting-edge AI technologies and analytics expertise, our big data solutions reveal public relation and marketing insights, unveil financial risks, and augment policy intelligence for more than 3,000 corporate clients across different industries including finance, luxury brands, beauty, personal care, automobiles and food & beverage. With the best-in-class Chinese natural language processing (NLP), computer vision (CV) and augmented analytical technologies, Wisers transforms massive big data into business values and actionable insights enabling our clients to make smart decisions. Hong Kong Island, HK 22h ago What can I earn as a Customer Success Manager #J-18808-Ljbffr