Client Success Manager
3 days ago
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.Thrive is on the look-out for individuals whodon’tview their weekdays spent at “a job”, butrather lookto develop valuable skills that ignite their passion and lead to a CAREER.Ifyou’reattracted to a “work hard, play hard” environment, seeking the guidance,trainingand experience necessary to build a lucrative career, then welcome to THRIVE Position Overview The Client Success Manager isan integral part of the account management teamthat focuses on providing an exceptionalclient experiencefrom onboarding throughout the time the clientremainswith Thrive.The CSMwillbe responsible forbuilding strong relationships with clientsandunderstanding their needs.Therolealsoservesasan advocate for clients, ensuring any issues are resolved quickly and efficientlywhile handling tactical items related to accounts on a daily basis. Primary Responsibilities Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow. Train new and existing clients on the ThriveClientExperience and Thrive Client Portal to ensureanoptimumservice delivery experience. Collaboratewith ProjectManagementOrganization for new client onboarding andchange toservices.This includes building the relationship with the client to position the CSM as a trusted partner. Proactively follow-up withclientsto ensure a positive experience through transactional CSAT surveys. Discover feedback trends to find opportunities to enhance ourclient’sexperiencewith Thrive. Partner withService Delivery andthe Retention teamonclientqualityimprovementplans, andeffectively work with the internal departments to achieve agreed upon enhancementsanddeliverables. Serve as the client’s point of escalation,as needed. Qualifications Strongprofessionalinterpersonal skills.Excellent organizational andwrittencommunication skills including client-facing interaction. Highly motivated, energetic with the ability to excel in a fast-paced changing environment. Education and Experience 4-yearcollege degree with 2yearsclient facing experience in a client success oraccount management type ofrolepartnering with service delivery teamsispreferred.In lieu of a degree, 5yearsclient facing experience in a client success or account management type of rolepartnering with service deliveryisrequired. Language Skills Effectively be able toescalateservice-relatedinformation and respond to questions from clientsand internal employees, manageescalationsand see through to resolution. Cantonese speaker preferred. Mandarin speaking skills are nice to have. Technical Skills Broad knowledge of Microsoft Office products.ServiceNow and Salesforce a plus. #J-18808-Ljbffr
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Client Success Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Thrive Full timeAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look‑out for individuals who...
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Strategic Client Success Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Thrive Full timeA growing technology solutions provider in Hong Kong is seeking a Client Success Manager to oversee and enhance client relationships. This role involves managing client success KPIs, conducting training on service delivery, and ensuring a seamless onboarding process. The ideal candidate should have strong interpersonal and organizational skills, along with a...
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Client Experience
3 days ago
Hong Kong Island, Hong Kong SAR China Airwallex Full timeA global payments platform based in Hong Kong is seeking a Customer Success Manager to enhance client satisfaction and retention. This role requires building strong relationships, optimizing customer experiences, and identifying growth opportunities through tailored solutions. Candidates should have 1-2 years in customer-facing roles with strong...
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Client Success Manager: Onboarding
7 days ago
Hong Kong Island, Hong Kong SAR China Thrive Full timeA leading technology solutions provider in Hong Kong is seeking an Entry Level Client Success Manager to provide exceptional client experiences. You will manage client KPIs, train clients on service delivery, and resolve issues efficiently. Ideal candidates possess strong interpersonal skills and a background in client success or account management. This...
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Customer Success Manager
1 day ago
Hong Kong Island, Hong Kong SAR China Airwallex Full timeCustomer Success Manager (Client Experience) Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to...
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Client Success Manager
5 days ago
Hong Kong Island, Hong Kong SAR China Wisers Information Limited Full timeAdd expected salary to your profile for insights Wisers is a leading expert in business intelligence and media big data analytics , leveraging advanced AI technologies to provide insights for over 3,000 corporate clients across all industries, including both public and private sectors. Our top-tier Chinese NLP, computer vision, and augmented analytical...
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Customer Success Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Airwallex Full timeAbout Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
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Customer Success Manager
1 day ago
Hong Kong Island, Hong Kong SAR China Airwallex Full timeA global financial services provider is seeking a Customer Success Manager to enhance client engagement and ensure customer satisfaction. You will drive product adoption, identify customer challenges, and develop strategies for retention. Ideal candidates have 1-2 years in relevant customer-facing roles, strong sales acumen, and excellent communication...
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Client Success Graduate Trainee
5 days ago
Hong Kong Island, Hong Kong SAR China theOrigo Ltd. Full timeAbout theOrigo Client Success Graduate Trainee Programme theOrigo’s Client Success Graduate Trainee Programme 2026 offers ambitious graduates an 18-month journey into the business side of tech. You will have an opportunity to rotate between our Project Management and Client Support teams, gaining first-hand exposure to projects and clients. Through...
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Senior Client Success Specialist
2 weeks ago
Hong Kong Island, Hong Kong SAR China WGSN Full timeRole We are looking to hire a Senior Client Success Specialist to join our Sales team in Hong Kong. This is an office-based role based in our Hong Kong office. Working at WGSN Together, we create tomorrow. A career with WGSN is fast‑paced, exciting and full of opportunities to grow and develop. We are a team of consumer and design trend forecasters,...
