Client Services, PvB

1 week ago

hong kong, Hong Kong SAR China Standard Chartered Full time

Join to apply for the Client Services, PvB role at Standard Chartered . 5 days ago Be among the first 25 applicants Responsibilities Assist Relationship Managers in delivering business results through quality information flow and banking and investment services to clients, and in advising and executing transactions. Maintain internal controls, risk governance, compliance policy, client communication, and profiles to prevent operational risk events and meet regulator requirements. Provide comprehensive client support to RMs for a broad range of banking and investment transactions for Private Banking clients. Provide accurate and timely transactional and administrative support. Handle day‑to‑day client and RM queries related to operations, systems, and account balancing. Support RMs in sales documentation, client profiling, KYC diligence, and data capture. Assist in preparing credit applications, financial review documentation, and other customer correspondence. Escalate customer complaints following established procedures. Ensure compliance with money‑laundering prevention procedures and report suspicious activities. Support risk management and regulatory conduct, including mitigating credit, legal, and documentation risks. Collaborate with stakeholders (RMs, team leaders, client partners, operations, COO office) to address risk and compliance matters. Business Processes and Risk Management Process client documents and reporting to align with internal standards. Adhere to credit policy and operational procedures. Identify, mitigate, and report risks and potential money‑laundering activities during onboarding. Key Stakeholders Relationship Managers, RM Team Leader, Senior Client Partner, Market Head, CSM Team Leaders, Head of Client Services, Change Delivery, Operations, COO Office. Qualifications HKMA Relevant Individual Type 1. Role Specific Technical Competencies Client Service Experience in Banking Industry. General Banking Knowledge. Investment and Product Knowledge. Communication Skills. Languages: English, Mandarin, Cantonese. Knowledge of Banking Practices and Regulations. About Standard Chartered We're an international bank with over 170 years of history, aiming to make a positive difference. We value diversity and inclusion and work collectively to build for the long term. What We Offer Competitive salary and benefits. Core bank funding for retirement, medical and life insurance, with flexible benefits. Annual leave, parental/maternity (20 weeks), sabbatical (12 months), volunteering leave (3 days). Flexible working options. Wellbeing support, learning & development, global EAP, mental health resources. Inclusive culture celebrating diversity. Seniority Level Entry level. Employment Type Full-time. Job Function Other. Industry: Banking. #J-18808-Ljbffr

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