PvB Client Transacting Manager

Join to apply for the PvB Client Transacting Manager role at Standard Chartered Job Summary This role holder is accountable for Client Transacting. Be responsible for the key set of controls and reviews over the wide variety of transactions initiated by Private Bank before “handed off” to GBS Operations. To ensure all the activities relating to Data Maintenance, operations control, government enquiries are promptly and properly handled. Responsibilities To manage and keep track GBS Operations objectives and performance to ensure transactions processed in good quality and control Liaising with CA & CSM to obtain outstanding client information and documents To adhere to the agreed KCSA plan and approach, properly record all KCSA related activities To provide guidance on daily process requirements on all PvB related system to CA & CSM and GBS Operations across the regions Manage GBS Operations performance by providing sufficient guidance to GBS Ops To verify and ensure the transactions processed comply with bank policies and procedures To support the ad‑hoc projects assigned by senior management To verify all relevant transactions are in order before submitting to GBS Ops To ensure pre‑approval on all exceptions according to bank policies and DOA To agree with GBS Ops on extra/additional control and monitoring responsibilities, ensuring no gaps in transactions processed Handle enquiries from PvB and GBS Ops, front office and various departments Responsible for reviewing and updating the DOI Processes To manage and keep track GBS Operations objectives and performance to ensure transactions processed in good quality and control Liaising with CA & CSM to obtain outstanding client information and documents To adhere to the agreed KCSA plan and approach, properly record all KCSA related activities To provide guidance on daily process requirements on all PvB related system to CA & CSM and GBS Operations across the regions Manage GBS Operations performance by providing sufficient guidance to GBS Ops To verify and ensure the transactions processed comply with bank policies and procedures To support the ad‑hoc projects assigned by senior management To verify all relevant transactions are in order before submitting to GBS Ops To ensure pre‑approval on all exceptions according to bank policies and DOA To agree with GBS Ops on extra/additional control and monitoring responsibilities, ensuring no gaps in transactions processed Handle enquiries from PvB and GBS Ops, front office and various departments Responsible for reviewing and updating the DOI Client Control Verify and ensure Client Investment Profile and Vulnerable client update in T24 & CAP systems are accurately and effectively Ensure IA Tagging & un‑tagging update in T24 are accurately and effectively Ensure Bonus Saving set up in T24 are accurately and effectively Verify and ensure Direct Access Client Services (DACS) On & Off Boarding adhere to DACS guideline and record proper update in T24 Ensure Safe keeping code and account are properly set up in T24 Ensure BPA EQ Preferred Commission Rate properly set up in T24 Responsible for BCAN registration process Responsible for Reverse Enquires process Responsible for daily reporting to WMPS and various departments Perform system enquiries, collect and consolidate information and documents from the relevant documents and provide appropriate reply Process audit confirmation requests from accounting & audit firms Process regulatory requests Process on SMS notification report to ensure FO being informed Monthly review CIP Process on Bilateral Pricing Agreement Process on Standard & non‑standard communications Control and monitor the opt‑in / out request to adhere PDPO Control and monitor Returned mail process Perform ad‑hoc projects assigned by management and business Act as Dormant Account Documentation Custodian that requires under dual control Participate on the system upgrade, UAT and implementation Control and monitor on monthly statement process Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters Key Stakeholders PvB GBS Operations PvB Front Office PvB Client On‑boarding Team PvB CAR Static & Maintenance Team PvB Control & Supervision PvB Legal & Compliance PvB Change & Delivery PvB BORM Retail – Account Investigation Team Retail – Vendor Management Team External Vendor Role Specific Technical Competencies Operations – Back Office Process Improvement Process Management About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential Seniority level Entry level Employment type Full‑time Job function Sales and Business Development Industries Banking #J-18808-Ljbffr