Customer Service Officer

6 days ago


Hong Kong Island, Hong Kong SAR China Bank of Communications Trustee Limited Full time

Customer Service Officer - Operations Department (MPF) Provide excellent customer services for MPF and ORSO business. Respond promptly to customer inquiries via phone and email. Collaborate with both internal and external parties to enhance service delivery. Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction. Maintain up-to-date knowledge of MPF regulations and company policies. Assist in the preparation of reports and digital service development. Perform system UAT related to eMPF platform. Perform ad-hoc assignments as required. Requirements Degree holder in business related discipline with minimum 3 years of customer service experience in retirement industry and pass in MPF Intermediaries Examination. Excellent listening and communication skills. Proficient in MS Office and Chinese word processing. Fluent in both written and spoken English and Chinese, Putonghua is a must. Immediate availability is highly preferred. Application Questions Which of the following languages are you fluent in? Which of the following statements best describes your right to work in Hong Kong? Which of the following Microsoft Office products are you experienced with? What's your expected monthly basic salary? #J-18808-Ljbffr



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