Assistant Manager

6 days ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Client Description Company Description: A leading integrated telecom and IT system integration solutions provider in Hong Kong, Macau, and Mainland China. The company offers a wide range of services including fixed telecommunications, mobile services, and enterprise solutions to both residential and corporate customers. Location: Kwai Chung OfficeNature: Permanent Job Description Oversee and manage the daily operations of the IT Service Desk Call Centre to ensure exceptional IT support and high user satisfaction. Lead and mentor a team of service desk agents, including conducting performance reviews and coordinating training programs. Drive the development and maintenance of a comprehensive knowledge base and Standard Operating Procedures (SOPs) for various customers. Ensure the timely resolution of IT incidents and service requests, strictly adhering to established Service Level Agreements (SLAs). Manage the entire incident management process, guaranteeing effective handling and resolution of all IT-related issues. Oversee change management processes to minimize service disruption and maintain operational stability. Manage and handle escalated customer complaints, developing and implementing necessary corrective action plans. Drive initiatives to continuously identify and implement enhancements to service desk processes and efficiency. Oversee the team’s compliance with ISO audit requirements and conduct periodic quality checks to ensure service desk standards are maintained. Manage the analysis of performance metrics and prepare detailed reports for senior management review. Lead projects related to service desk improvement initiatives, ensuring they are delivered on time and align with overall organizational goals. Participate in customer review meetings to proactively gather feedback and address any concerns. Job Requirements Possess a Bachelor’s degree in Information Technology or a closely related field. Have at least three to five years of experience in IT support, including one to two years spent in a supervisory capacity. Demonstrate strong knowledge of ITIL and ITSM frameworks, with specific, practical experience using ServiceNow. Experience working with a Configuration Management Database (CMDB) and managing IT assets is required. Proficiency in using Microsoft Excel, particularly with advanced functions like pivot tables, for data analysis and reporting. Prior experience in conducting root cause analysis to effectively resolve recurring technical issues is strongly preferred. A background in programming logic to assist with problem-solving and process automation is a plus. Experience leveraging advanced technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) to enhance service desk operations is desirable. Proficient in both English and Cantonese; competence in Mandarin is considered advantageous. Willingness to be flexible with working hours to accommodate operational needs, including potential non-office hours. #J-18808-Ljbffr

  • Partnerships Senior Manager, Southeast Asia

    1 week ago

    Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full time

    Partnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...

  • Assistant Manager, Facilities Management

    4 days ago

    Hong Kong Island, Hong Kong SAR China westK - West Kowloon Cultural District Authority Full time

    assisting the Senior Manager, Facilities Management to oversee and manage operation and provision of soft services for Museum, Conservation Storage building and a grade A commercial tower; assisting in formulating, reviewing, refining management process and procedures for routine operations and improvement with main focuses on cost saving, management...

  • Assistant Project Manager

    4 days ago

    Hong Kong Island, Hong Kong SAR China PCCW Solutions Full time

    Talent Acquisition Executive | Group HR | COE, HR Operations & Recruitment We are looking for a motivated Assistant Project Manager to support project execution. This role will assist with project phases, foster collaboration across teams and stakeholders, and help ensure the delivery of effective solutions aligned with business goals. Your role Project...

  • Assistant Project Manager

    4 days ago

    Hong Kong Island, Hong Kong SAR China PCCW Services Limited Full time

    Add expected salary to your profile for insights We are looking for a motivated Assistant Project Manager to support project execution. This role will assist with project phases, foster collaboration across teams and stakeholders, and help ensure the delivery of effective solutions aligned with business goals. Your role Project Support: Assist in managing...

  • Assistant Procurement Manager

    6 days ago

    Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

    Assistant Procurement Manager – Shangri-La Group Join the Shangri-La Group as an Assistant Procurement Manager and support the procurement function across our Hong Kong region hotels. About the Role As an Assistant Procurement Manager , you will support overall procurement activities, manage supplier relationships, and ensure compliance with hotel...

  • Assistant Contract Manager

    1 week ago

    Hong Kong Island, Hong Kong SAR China Yue Xiu Property (HK) Company Limited Full time

    Assist in developing in-house project management guidance, ensuring it is aligned with the company's strategic goals. Assist in reviewing tender documents and contracts, ensuring compliance with in-house guidance and relevant regulation requirements. Assist in monitoring project budgets and prepare financial reports. Willing to travel occasionally as...

  • Assistant Manager

    1 week ago

    Hong Kong Island, Hong Kong SAR China The Landmark Mandarin Oriental Full time

    About the job The Landmark Mandarin Oriental, Hong Kong is looking for an Assistant Manager to join our F&B Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental...

  • Assistant Manager – Product Management

    1 week ago

    Hong Kong Island, Hong Kong SAR China Delken Group Limited Full time

    Our client is a Leading General & Life Insurance Company, they invite bright and energetic candidate for the following vacancy: Assistant Manager – Product Management RESPONSIBILITIES Participate in product and proposition design, focusing on customer needs and balancing various stakeholders’ viewpoints Provide support for distribution channels in...

  • Assistant Education Manager

    4 days ago

    Hong Kong Island, Hong Kong SAR China Benefit Cosmetics Full time

    Assistant Education Manager – Benefit Cosmetics Based in Hong Kong and reporting to the Education Manager, the Assistant Education Manager supports the design and implementation of local training programs, assists in the adaptation of corporate strategies, and contributes to the development of yearly training plans. This role is pivotal in employee...

  • Assistant Manager, IT Operation

    1 week ago

    Hong Kong Island, Hong Kong SAR China westK - West Kowloon Cultural District Authority Full time

    The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. Responsibilities Administrating and supporting end user computing environment including Windows and Mac...