Assistant Manager

About the job The Landmark Mandarin Oriental, Hong Kong is looking for an Assistant Manager to join our F&B Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. The Landmark Mandarin Oriental, Hong Kong is one of the world’s great luxury hotels — a masterpiece of contemporary design and a cutting‑edge, chic five‑star gem in the epicentre of one of the most exciting cities in Asia. Only one of the 13 hotels worldwide with Triple Five‑Stars across all three categories for hotel, spa and restaurant in Forbes Travel Guide, the Landmark Mandarin Oriental offers state‑of‑the‑art designer guestrooms and suites, and award‑winning, innovative Food & Beverage outlets and Spa facilities for the ultimate in relaxation and fitness. With a reputation for unmatched personal service and integrity, we take pride in providing professional training to enrich your experience and skills, as well as the best opportunities for career advancement to the right candidate. The hotel is highly respected as a global pioneer in eco‑friendly sustainability and luxury, values integral to the Mandarin Oriental Group. Based at The Landmark Mandarin Oriental, Hong Kong within F&B Service Division in Hong Kong, the Assistant Manager is responsible for assisting to supervise the day‑to‑day Restaurant operation encompassing business level projection and promotional activities. Represent the Restaurant during the absence of Assistant F&B Manager. Initiate training for every position to enhance the consistency in service and standards and to assist the manager to achieve departmental goals and total guest satisfaction. The Assistant Manager reports to the Assistant F&B Manager. As Assistant Manager, you will be responsible for the following duties: Supervise a smooth daily operation and support in administration. Understand guests’ needs and deliver excellent service. Handle guest complaints and comments. Provide professional development to colleagues and lead the team to achieve departmental goal and total guests' satisfaction. Ensure the restaurant operation in full compliance with all safety and HACCP requirements. Liaise with kitchen team on a daily basis. Provide timely training and coaching to the colleagues. The ability to maintain & communicate important information effectively using the correct channels appropriately. The ability to listen, give guidance and aid colleagues whenever assistance is required including personal issues. Assist in other ad hoc projects as assigned. As Assistant Manager, we expect from you: Minimum 3 years of Fine Dining restaurant experience in Michelin Starred. Experience in international 5‑star luxury hotels is considered an advantage. Well organized and structured. Strong leadership, communication and interpersonal skills, open mind of different culture, friendly, approachable and sociable. Motivational with enthusiastic character with excellent listening skills. Acquire good training and coaching skills. Good command in English, knowledge in other languages is an advantage. Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. #J-18808-Ljbffr