Operations Manager
4 months ago
Operations Manager (Regional Telecom Carrier) - IC
Client Description
Regional IT & Telecom services and solutions provider
Job Description
Objectives
- Support the operations and maintenance activities of network/hosting infrastructure, and in-country customer fronting & support.
- Understanding of multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services (e.g. MMR, Switch support activities).
- Provide pre-sales support to Product and Sales regarding colocation services.
- Provide post-sales operations support to corporate customers.
- Promote and drive working relationships with local carriers/service providers, Joint-Venture Partners, and equipment vendors to build/influence good rapport in the interests of the Group.
- Manage DC operation-related costs (Capex and Opex) within allocated budget.
- Negotiate with local suppliers and service providers for local operations procurement/contract renewal, to achieve quality and cost-effective operations resources delivery.
- Daily housekeeping/maintenance of DC infrastructure facilities (Power, air-con, cooling, etc.) and customer hosted equipment 1st level/remote hands support and site access/visits.
Responsibilities
- Manage the Data Center environment facilities and maintenance to ensure facility stability.
- Responsible for Data Center physical security, including physical access and security monitoring.
- Ensure all activities in Data Center are properly approved and logged.
- Responsible for incident management process; act as incident manager to ensure all production incidents are properly followed up in a timely manner and resolved with solutions.
- Responsible for the layout and inventory in Data Center.
- Manage suppliers to ensure all purchases for Data Center have high-cost efficiency and high service level.
- Provide pre-sales support for RFQ and RFP activities.
- Responsible for ISO 27001 internal and external audits.
- Handle OPEX and CAPEX.
- Develop/document procedures to streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness, and quality of service for our customers.
- Track and monitor the team’s operation KPIs targets’ achievement.
- Ensure maintenance/upkeep of proper records of all Data Center activities and records of customer information, capital assets, and other relevant inventories.
- Ensure timely submission of relevant reports as required by the customer or management.
- Ensure an effective Business Continuity Planning (BCP) and DR plan is always in place and well known by all the staff.
- Perform risk analysis and assessment to the operations, plan and execute the corresponding responses plan.
- Any other duties as assigned by the team leader/Technical Director.
Job Requirements
- Degree in Electronic/Telecommunication/ICT or equivalent.
- Knowledge of Data Centre operations and ISO27001 is required.
- CCNA certification or equivalent would be an advantage.
- Resourceful, innovative, and independent worker.
- High customer service focus and engagement skills.
- Knowledge of Power, HVAC, Fire Suppression System, and Servers knowledge would be an advantage.
- Possess good leadership, teamwork, effective communication, and problem-solving skills.
- Good oral and written communication skills in English, Mandarin & local native language.
- Minimum 3-4 years related working experience in the telecommunication service industry or Data Center operation.
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