Head of Training HK
5 days ago
The Head of Training will be responsible for designing, implementing, and overseeing comprehensive training programs that elevate the skills and knowledge of the retail teams. This role requires a deep understanding of luxury retail dynamics and a passion for delivering exceptional service.
Key Responsibilities:
- Create and execute a training strategy aligned with the company's vision and goals.
- Identify training needs and develop tailored programs for different roles within the organization.
Program Implementation:
- Lead the delivery of training programs, workshops, and seminars for staff at all levels.
- Utilize various training methodologies, including e-learning, in-person sessions, and on-the-job training.
Performance Monitoring:
- Assess the effectiveness of training programs through feedback and performance metrics.
- Continuously refine and improve training content based on results and industry trends.
- Work closely with GM and Store management team to ensure training aligns with employee development and succession planning.
- Partner with regional and global training teams to share best practices and resources.
Leadership:
- Mentor and develop a team of trainers to deliver exceptional training experiences.
- Foster a culture of continuous learning and professional growth within the organization.
Qualifications:
- Bachelor's degree in Business, Human Resources, Education, or a related field;
- Minimum of 7 years of training experience in luxury retail or a related industry.
- Proven track record in designing and implementing successful training programs.
- Strong understanding of luxury brand values and customer service excellence.
- Exceptional communication, interpersonal, and leadership skills.
- Ability to work in a fast-paced and dynamic environment.
Director
Employment typeFull-time
Job functionTraining
IndustriesRetail Luxury Goods and Jewelry and Retail
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