Head of Training HK

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Amix Global Full time
Head of Training HK & MO (Luxury retail)

The Head of Training will be responsible for designing, implementing, and overseeing comprehensive training programs that elevate the skills and knowledge of the retail teams. This role requires a deep understanding of luxury retail dynamics and a passion for delivering exceptional service.

Key Responsibilities:

  • Create and execute a training strategy aligned with the company's vision and goals.
  • Identify training needs and develop tailored programs for different roles within the organization.

Program Implementation:

  • Lead the delivery of training programs, workshops, and seminars for staff at all levels.
  • Utilize various training methodologies, including e-learning, in-person sessions, and on-the-job training.

Performance Monitoring:

  • Assess the effectiveness of training programs through feedback and performance metrics.
  • Continuously refine and improve training content based on results and industry trends.
  • Work closely with GM and Store management team to ensure training aligns with employee development and succession planning.
  • Partner with regional and global training teams to share best practices and resources.

Leadership:

  • Mentor and develop a team of trainers to deliver exceptional training experiences.
  • Foster a culture of continuous learning and professional growth within the organization.

Qualifications:

  • Bachelor's degree in Business, Human Resources, Education, or a related field;
  • Minimum of 7 years of training experience in luxury retail or a related industry.
  • Proven track record in designing and implementing successful training programs.
  • Strong understanding of luxury brand values and customer service excellence.
  • Exceptional communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced and dynamic environment.
Seniority level

Director

Employment type

Full-time

Job function

Training

Industries

Retail Luxury Goods and Jewelry and Retail

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