Chubb Life HK: Case Manager
2 days ago
This position is to provide one-stop service (including enquiry and processing of transactions) to clients and/or intermediary through oral and written communication in the kind of service which is prompt, friendly, courteous, accurate and helpful; with extended support to high net worth (HNW) clients. This position will also provide back-up support to the hotline and walk-in team of CS Center when necessary to handle complaints / feedback at first priority, including potential complaint cases. Key responsibilities: To provide one-stop service from enquiry to processing to clients from all distribution channels, including walk-in, hotline and email, etc. To guide and coach the CSE to resolve complicated case and share with them their experience and knowledge in order to lead CSE to resolve problems in a clear, accurate, and timely manner. To assist in building up and refine the framework on the HNW support, including but not limited to servicing and administration procedures and workflow. Follow up task to ensure enquiries / requests are suitably processed to achieve their satisfaction. To work closely with the immediate supervisor / manager and also distributors to ensure service delivery. To review and update procedure manuals in accordance to the change of business requirements and regulatory compliance. To prepare regular reports for management reporting. To support the company projects / initiatives being assigned from time to time. Qualifications Key requirements: Minimum of 5 years of solid work experience in customer services / hospitality sector, preferably in one or more discipline in life administration on customer service, underwriting or policy administration. With exposure to high net worth / wealth management business is an advantage. Fluent in both oral and written English and Chinese. Mandarin is required. Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms. University graduate preferred. Require to pass/already passed IIQE, obtain agent license and fulfil CPD program for providing insurance advice to customers. Good service attitude and willing and able to work under pressure. Job Info Job Identification 24631 Job Schedule Full time Regular or Temporary Regular Job Category Customer Service Business Unit Hong Kong Legal Employer Chubb Life Insurance Hong Kong Limited #J-18808-Ljbffr
-
Chubb Life HK: Case Manager
1 week ago
hong kong, Hong Kong SAR China Chubb Life Full timeJoin to apply for the Chubb Life HK: Case Manager (HNW CS) role at Chubb Life 6 days ago Be among the first 25 applicants Join to apply for the Chubb Life HK: Case Manager (HNW CS) role at Chubb Life Get AI-powered advice on this job and more exclusive features. JOB DESCRIPTIONThis position is the core support of serving high net worth (HNW) clients and/or...
-
Chubb Life HK: Case Manager
1 week ago
Hong Kong Island, Hong Kong SAR China Chubb Life Full timeJoin to apply for the Chubb Life HK: Case Manager (HNW CS) role at Chubb Life 6 days ago Be among the first 25 applicants Join to apply for the Chubb Life HK: Case Manager (HNW CS) role at Chubb Life Get AI-powered advice on this job and more exclusive features. JOB DESCRIPTIONThis position is the core support of serving high net worth (HNW) clients and/or...
-
Chubb Life HK: Manager, Product Pricing
1 week ago
hong kong, Hong Kong SAR China Chubb Life Full timeChubb Life HK: Manager, Product Pricing at Chubb Life Join to apply for the Chubb Life HK: Manager, Product Pricing role at Chubb Life Responsibilities Actively work in the product development field Analyze market trends, competitor pricing strategies, and internal costs to recommend pricing strategies Collaborate with sales, marketing, and product teams to...
-
Chubb Life Global: Senior Case Manager
2 weeks ago
hong kong, Hong Kong SAR China Chubb Life Full timeChubb Life Global: Senior Case Manager – Chubb Life Responsibilities Recruit and select quality brokers that align with the business direction of the Company, meeting sales plans and business targets. Support business growth in a sustainability manner. Build solid rapport with business partners through visits and relationship building with various levels,...
-
Chubb Life HK
6 days ago
hong kong, Hong Kong SAR China Chubb Life Full timeChubb Life HK - Manager, Product Development Join to apply for the Chubb Life HK - Manager, Product Development role at Chubb Life Overview Position: Manager, Product Development – Hong Kong Responsibilities Support Product Leader to lead workgroups on product initiative projects (e.g., regulatory changes and product feature design & development). Assist...
-
Chubb Life HK
1 week ago
Hong Kong Island, Hong Kong SAR China Chubb Life Full timeChubb Life HK - Senior Officer, Finance Operations Location: Central & Western District, Hong Kong SAR Join to apply for the Chubb Life HK - Senior Officer, Finance Operations role at Chubb Life . Responsibilities Support transformation projects, including data automation and process optimization, utilizing Alteryx for workflow development and reporting....
-
hong kong, Hong Kong SAR China Chubb Life Full timeOverview Join to apply for the Chubb Life HK: Agile Project Manager, Scrum Master role at Chubb Life Responsibilities Document and align project scope with stakeholders. Develop project plan, business case, resource plan and project budgets for approval by relevant sponsor or approval committee. Ensure project risks, change management plan and mitigations...
-
Chubb Life HK
1 week ago
Hong Kong Island, Hong Kong SAR China Chubb Life Full timeChubb Life HK - Officer, Distribution Support Services (Contract) Join to apply for the Chubb Life HK - Officer, Distribution Support Services (Contract) role at Chubb Life. 3 days ago Be among the first 25 applicants Job Description This is a one year renewable contract. Responsibilities Support the brokerage channel in driving business growth Prepare...
-
hong kong, Hong Kong SAR China Chubb Life Full timeJoin to apply for the Chubb Life HK: Manager, Financial Crime, Compliance role at Chubb Life . The Financial Crime Manager is responsible for leading the design, implementation, and ongoing enhancement of the insurer’s Financial Crime Compliance (FCC) program. This includes ensuring the effective management of risks related to anti-money laundering (AML),...
-
Chubb Life HK: Manager, Customer Segmentation
2 weeks ago
Hong Kong Island, Hong Kong SAR China Chubb Life Full timeOverview Chubb Life HK: Manager, Customer Segmentation Location: Hong Kong, Hong Kong SAR Salary: HK$40,000.00 - HK$60,000.00 per month Employment type: Full-time Responsibilities Oversee the development of advanced customer segmentation models to personalize campaigns effectively. Leverage data analytics to identify key customer needs and opportunities for...
