Business Analyst

13 hours ago

Hong Kong Island, Hong Kong SAR China Chinasoft International Full time

Application Support / Business Analyst Employment Type: Full‑time, 12‑month Renewable Contract Work Location: On‑site at a Leading Financial Regulatory Institution (Central, Hong Kong) Overview: Chinasoft International is seeking an experienced and motivated Application Support / Business Analyst to join our growing team supporting the operations of a major financial regulatory organization in Hong Kong. This position plays a key role in ensuring the performance, stability, and evolution of enterprise‑wide application systems used in front‑ and back‑office operations. The successful candidate will bring a strong mix of technical knowledge, business acumen, and analytical thinking to proactively support production systems, analyze business requirements, and implement change. This is an opportunity to work in a fast‑paced, high‑impact environment that values innovation, continuous improvement, and cross‑functional collaboration. Key Responsibilities Deliver end‑to‑end production support across both front‑office and back‑office systems, ensuring timely resolution of incidents and business requests in line with SLAs. Lead root cause analysis activities and implement preventive measures to drive operational stability and continuous improvement. Support change management processes, release coordination, and onboarding of new projects while ensuring compliance with control protocols. Manage and troubleshoot market data configuration requests and related issues efficiently. Design and maintain automated system health checks with proactive remediation workflows to monitor system performance and reliability. Analyze evolving business requirements and propose enhancements to existing application systems to meet operational and strategic needs. Collaborate with internal change management teams and external solution vendors to track, escalated, and resolve incidents and recurring problems. Assist in system implementations, deployment of new releases, and perform post‑release system health checks to ensure performance and stability. Foster a growth‑oriented environment by encouraging creativity, fresh thinking, and a culture of innovation. Requirements Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline. Minimum of 3 years' experience in IT application support, systems administration, or business analysis, preferably within financial services or investment management environments. Hands‑on experience with investment management platforms such as SimCorp Dimension (preferred), or similar platforms like Murex, BlackRock Aladdin, or SS&C Advent. Strong technical knowledge of FIX connectivity (e.g., Bloomberg, TradeWeb), SWIFT MT/MX messaging standards, and market data services like RIMES. Proficiency in SQL, Python, Linux shell scripting, Oracle Database, Windows Server, and Control‑M job scheduling. Familiarity with DevOps and automation tools such as Jenkins, Git, and Docker. Excellent communication and stakeholder engagement skills, with the ability to effectively bridge business and technical teams. Experience working in high‑availability production environments and managing multiple priorities under pressure. Willingness and ability to work flexible hours, including evenings, weekends, and public holidays when required for system maintenance or critical project deliverables. Seniority Level: Mid‑Senior level Job Function: Research, Analyst, and Information Technology #J-18808-Ljbffr

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