Customer Relationship Supervisor
1 week ago
Join to apply for the Customer Relationship Supervisor role at UPS Capital® Find your next opportunity, work with talented teams, and grow in new ways through our energetic culture that helps you become better every day. Envision innovative possibilities to hone your skills. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself – and/or teams, there are roles ready to nurture your skills and take you to the next level. Future You goes further than you imagine. Job Description Lead the Customer Service team in Hong Kong to support both pre‑purchase and post‑purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve excellence. Conduct risk assessments in accordance with customer profiles and internal guidelines. What Do We Expect Of You? Team Supervision Supervise the Customer Service team to ensure providing efficient and high‑quality service Monitor team performance to meet SLA and internal KPIs Provide coaching and mentorship to enhance team capabilities and service standards Maintain customer relationships by addressing customer concerns and providing resolution in professional manner Operations Management Maintain smooth operations across customers, internal departments, and external partners Oversee shipment tracking and tracing, ensuring timely updates for high‑value shipments and supporting exception resolution Oversee Underwriting and conduct risk assessment according to customer profile Manage claims processes by supporting customers and stakeholders through investigations and ensuring timely execution of payments Analyze and resolve business and service issues effectively Process & Project Management Lead and implement projects, systems and new process following company direction Ensure all processes and operational procedures are up to date, aligned with business needs, and thoroughly documented Reporting & Other Duties Generate business reports to support decision‑making Perform other duties as assigned by the manager or the company What Skills Do You Need? Bachelor’s degree with minimum 5 years of supervisory experience in customer service; experience in logistics or a related industry is preferred Excellent interpersonal and communication skills Detail‑oriented, well‑organized, self‑driven and problem‑solving abilities Proficient in written and spoken English and Chinese Skilled in MS Office applications including Outlook, Word, Excel, and PowerPoint Ways to apply Interested parties please send your detailed resume stating your available date, current & expected salary to or by clicking the “APPLY NOW” button. UPS is an Equal Opportunities Employer committed to embrace diversity and inclusion. The Program is open to all applicants meeting the basic requirements and will be evaluated irrespective of gender, age, marital and family status, disability, sexual orientation and race. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service Industries Insurance and Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr
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Customer Relationship Supervisor
5 days ago
hong kong, Hong Kong SAR China UPS Full timeCustomer Service Supervisor – Hong Kong Lead the Customer Service team in Hong Kong to support both pre‑purchase and post‑purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve excellence....
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Customer Care Supervisor
1 day ago
Hong Kong Island, Hong Kong SAR China HTK Full timeSelect how often (in days) to receive an alert: Customer Care Supervisor Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...
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Customer Relationship Manager
3 days ago
hong kong, Hong Kong SAR China SmartHire by SEEK Full timeDah Sing Financial Group is seeking a Customer Relationship Manager to join their team! About Our Client Our client is a leading institution in the banking and financial services sector, committed to excellence and innovation. They offer a comprehensive range of banking products and services tailored to meet the diverse needs of their clients. What you'll be...
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Customer Service Supervisor
3 days ago
hong kong, Hong Kong SAR China Chubb Life Insurance Hong Kong Limited Full timeA life insurance firm in Hong Kong is looking for a Supervisor in Customer Service. The successful candidate will handle inquiries from agents, perform cashiering duties, and assist with management reporting. Ideal candidates should have 3-5 years of relevant experience in customer service and policy administration, along with fluency in both English and...
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Customer Service Supervisor
1 day ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeCustomer Service Supervisor (Call Center/MNC/No Telesales) Client Description Our client aUS based logistics company, a market leaderwho provide global supply chain solutions, she is now urgently seeking an experiencedCustomer Service Supervisor to join their growing team in Hong Kong Job Description Lead a 24-hour hotline team to achieve high performance...
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Reservations Supervisor
5 days ago
hong kong, Hong Kong SAR China Mandarin Oriental Full timeJoin to apply for the Reservations Supervisor role at Mandarin Oriental . About The Job Based at the Mandarin Oriental, Hong Kong within the Reservations Department, the Reservations Supervisor is responsible for ensuring smooth operation of the Reservations Department and for providing supervision in accordance with the objectives, performance and quality...
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Senior Supervisor
3 days ago
Hong Kong Island, Hong Kong SAR China CMB Wing Lung Insurance Company Limited Full timeSenior Supervisor / Supervisor / Senior Officer (Bancassurance Department) To drive business growth by securing renewals and expanding business with existing clients and their referrals. To develop personal line insurance business through direct customers and customers referred by CMB Wing Lung Bank. To provide sales support to Marketing Manager to prepare...
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Customer Relationship Manager
1 day ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeOur client is a renowned Chinese wine and sprit brewing company. To cope with continues growth they are now urgently looking for Customer Relationship Manager to join the team in Hong Kong Job Description Design and implement customer loyalty and membership solutions Keep up-to-date best practice for customer loyalty communications and programme Be...
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Hong Kong Island, Hong Kong SAR China King Deux Search & Consulting Full timeCustomer Relationship Officer | Premium Service, Membership Hong Kong, Hong Kong SAR, Hong Kong HK$ 20,000.00 - 25,000.00 (Hong Kong Dollar) Job Openings Customer Relationship Officer | Premium Service, Membership About the job Customer Relationship Officer | Premium Service, Membership King Deux Search & Consulting is a specialised executive search firm...
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Reservations Supervisor
1 day ago
Hong Kong Island, Hong Kong SAR China Mandarin Oriental, Hong Kong Full timeMandarin Oriental, Hong Kong is looking for a Reservations Supervisor to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the...
