IT Help Desk Specialist
2 days ago
Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. As the Technology Service Engineer, you will be part of the team to provide vital L2 support for our critical trading, settlement, and reporting applications. This is your chance to become a system expert, managing daily operations, resolving complex issues, and handling application releases. The Role Provide support for enterprise applications and platforms. Respond promptly to support requests, including incidents, usage inquiries, and service requests, via phone, email, or our ticketing system. Take ownership of troubleshooting and resolving production incidents, escalating to the higher-tier support team as needed. Maintain detailed and trackable ticket histories with relevant technical information for future analysis. Conduct root cause analysis and coordinate with other IT teams or vendors for a permanent fix to prevent similar incidents in the future. Monitor vendor performance issues and elevate concerns to ensure compliance with agreed-upon service levels. Develop and maintain documentation of manual operation/procedures. Engage in after-hours emergency support, which may include occasional weekend work for system patches and maintenance. Compensatory time off will be provided. The Ideal Candidate Minimum of a diploma or degree in IT, Computer Science, or a related field. 2-3 years of substantial experience in Application Support is preferred; however, fresh graduates are also welcome to apply. Proficiency in SQL and SQL scripting is mandatory. Technical expertise in Java applications, Oracle DB, MSSQL is highly advantageous. Strong logical and analytical skills are required, with the ability to understand and troubleshoot enterprise-grade application architecture. Strong commitment to continuous learning and professional development. Proficiency in both written and verbal communication in English, Cantonese, and Mandarin is required. #J-18808-Ljbffr
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Help Desk Support
2 days ago
Hong Kong Island, Hong Kong SAR China Amber Group Full timeResponsibilities Respond to user inquiries via phone, email, or ticketing system. Troubleshooting: Diagnose and resolve common hardware, software, and network issues. Account Management: Handle password resets, account lockouts, and basic access requests. Device Setup: Assist with workstation, printer, and peripheral installations. Documentation: Log...
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IT Help Desk Specialist | Bilingual Support
2 days ago
Hong Kong Island, Hong Kong SAR China Amber Group Full timeA financial services firm in Hong Kong seeks a Help Desk Support Specialist to provide IT support. Responsibilities include responding to user inquiries, troubleshooting common hardware and software issues, and assisting with installations. Candidates should have a diploma in IT or a related field and 1-3 years of experience. Strong problem-solving skills...
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IT Help Desk Support
2 weeks ago
hong kong, Hong Kong SAR China Tardis Group Full timeIT Desk Support – Hong Kong We’re looking for an IT Desk Support / System Administrator to join our team in Hong Kong. In this role, you’ll help build and maintain the desktop and user-space infrastructure that powers a fast-paced trading environment. You’ll be working with a team that designs, automates, and scales the systems behind our...
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Customer Service Assistant: Fast Checkout
1 week ago
Hong Kong Island, Hong Kong SAR China Decathlon Hong Kong Company Limited Full timeA leading sports retailer in Hong Kong is seeking a Customer Service Assistant to support users at the checkout and service desk area. You will help customers with purchases, process payments, and provide assistance during busy weekends and holidays. The ideal candidate enjoys helping people, is responsible and detail-focused, and can commit to at least two...
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Customer Service Assistant: Fast Checkout
1 week ago
Hong Kong Island, Hong Kong SAR China Decathlon Hong Kong Company Limited Full timeA leading sports retailer is seeking a Customer Service Assistant in Hong Kong. This role involves greeting users, assisting with purchases, and supporting the checkout and service desk area. Ideal candidates enjoy helping others, are polite and detail-oriented, and can work at least two shifts weekly, including weekends. Join a dynamic team with a...
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Hong Kong Island, Hong Kong SAR China Leadingnation Full timeA prominent technology firm in Hong Kong is seeking a Technical Support specialist to handle escalated incidents, provide troubleshooting assistance, and maintain support documentation. The ideal candidate will have 1-3 years of experience, excellent communication and interpersonal skills, and the ability to work effectively under pressure. Responsibilities...
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Hong Kong Island, Hong Kong SAR China JPMorgan Chase & Co. Full timeJ.P. Morgan Private Bank Asia is looking for a diligent and professional talent to join the Execution Desk as a Trade Execution Specialist (Night Desk). Great career progression will be offered to the right individual who has experience in a single asset class trading but would like to widen investment knowledge and progress to Private Banking client facing...
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Senior IT Support Specialist
7 days ago
Hong Kong Island, Hong Kong SAR China Kroll Full timeA leading global consulting firm in Hong Kong seeks a Senior Site Support Specialist to provide critical IT support. This role involves troubleshooting Windows platforms, managing service desk tickets, and ensuring positive client experiences. Ideal candidates will have a relevant Bachelor's degree, a strong customer service mindset, and IT troubleshooting...
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Hong Kong Island, Hong Kong SAR China JPMorgan Chase & Co. Full timeA prominent financial services firm in Hong Kong seeks a Trade Execution Specialist for its Night Desk. The role involves executing clients’ investments across various asset classes, including US Equities, Derivatives, and FX. Candidates must have proven trading experience, strong product knowledge, and fluency in Mandarin and English. This position offers...
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IT Helpdesk
5 days ago
Hong Kong Island, Hong Kong SAR China Jardine Restaurant Group Full timeA leading food and beverage group in Hong Kong is seeking an IT support specialist to provide help desk support and technical solutions to users. Responsibilities include maintaining IT systems, supporting Office 365 and VMware environments, and managing IT hardware procurement. The ideal candidate has at least 3 years of relevant experience, holds a diploma...
