Claims Manager

Join to apply for the Claims Manager role at Allianz Commercial Allianz is a leading global provider of comprehensive insurance and financial solutions for individuals and businesses in over 70 countries. We, Allianz Global Corporate & Specialty SE Hong Kong Branch, Are Now Seeking a Talented And Highly-motivated Individual To Join Our Organization As CLAIMS MANAGER, SHORT TAIL CLAIMS Description Independently manage a diverse portfolio of complex local and international property, engineering and construction claims. The position will serve as a key liaison between internal departments, insured clients and brokers, ensuring clear communication and effective resolution of claims. Delivery of exceptional client servicing, including risk assessment, policy interpretation and strategic claims handling is expected. The successful candidate will also be required to lead and mentor a team of two claims professionals- providing technical guidance, workload oversight, and performance support to ensure a high standard of claims servicing. Responsibilities Independently handle claims efficiently (local and Multinational claims) in accordance with company service standards, procedures and guidelines Participate in site inspections for claims Assessment of appropriate claims reserves in accordance with company reserving philosophy Instructing and continuous monitoring the performance of the service providers whilst exercising independent adjudgment from claims perspective Compile claims statistics and perform claims portfolio analysis Attend clients facing activities for brokers/clients and conduct internal and external meetings and trainings. Closely liaise with business units to update claims development/trend and support them in their business development activities Regular communications with other team members and active discussions on claims issues and observations Participate in the company's claims related and other projects/initiatives Providing general assistance and support to management in the general running of claims operations. Requirements Degree or professional qualification holder in civil engineering or related discipline Insurance Professional qualification preferred (e.g. ACII/FCII) Minimum 5 years' engineering and construction claims handling experience Prior team leadership experience- coaching, delegation and ability to foster efficient and organised collaboration Strong analytical and negotiation skills Proactive mindset, capable of working independently and part of a team Excellent customer servicing mindset and skills Languages: (i) Native or bilingual English and Cantonese capability is essential and (ii) Business level in spoken Mandarin Excellent communication and interpersonal skill A basic understanding of artificial intelligence (AI) and its potential applications in business is essential. A competitive remuneration and benefits package will be offered. Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. We believe in rewarding performance with a great compensation and benefits package. From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. #J-18808-Ljbffr