Head of Operations – North Asia Subregion

Head of Operations – North Asia Subregion Join to apply for the Head of Operations – North Asia Subregion role at Aon . About Aon Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive team and passionate about helping our colleagues and clients succeed. What The Day Will Look Like Operate as a member of the Subregional leadership team. Member of the subregional Executive and the APAC Operations Leadership Team with responsibility for Aon Business Services Operations within the subregion. Work with the APAC COO, Subregional CEO and subregional leadership team to develop and implement the strategy. Partner with Business Unit Leaders and Leadership Team to develop and deliver an effective target operating model which supports growth, efficiency and promotes innovation. Strong communicator, with experience of developing business strategy and adept at providing creative solutions, overcoming difficult challenges and delivering efficient, risk considered, cost effective client focused operations. Support growth in revenue and profit ensuring delivery of short-term financial results and long-term financial goals. Collaborative people leader who creates followership and drives success through the development of a target orientated, high performance and diverse team. Lead the development of the operations strategy. Develop and drive a multi-year operational strategy (including technology, operations, D&A and Real Estate) that supports the overall business objectives. Design, own and deliver the global and regional operating model across all elements of Client Service Delivery, including processes, Platforms, embedding risk and compliance and Procurement processes. Partner with client, business and solution line leadership to support the client growth agenda enabling product delivery, pricing strategies through rigorous client segmentation. Work closely with the Subregional and country leadership to ensure costs and investments are tightly managed, driving operating income in line with plan. Support the development of M&A strategy with subregion CEO, subregion CCO and subregion CFO. Lead change management and transformation across the subregion. Lead the change management agenda on behalf of the subregion and manage investment priorities. Partner with subregion Leadership Team to develop the merger, divestments and acquisition agenda and lead operational integration activities. Champion innovation across the subregion. Operate as the leader of the Aon Business Services organization in the subregion. Be an active member of the APAC Aon Business Services leadership team, shaping initiatives that have an impact on the subregion. Champion the creation and development of a unified Aon Business Services organization. Partner with Aon Business Services leaders and teams to fully leverage global teams (Operations, Technology, Procurement, Security and D&A). Create an effective governance model to enable Aon Business Services leaders to be able to operate across the subregion. Partner with the ABS team and people organization to develop career growth strategies for Operations colleagues through trainings, skillset upgrades and career development plans. Ensure that the subregion’s ABS Services team is diverse and ensure that teams operate in a unified way with an inclusive culture. Ensure the measurement and delivery of performance metrics in the subregion. Own and manage operational, client service delivery and technology costs (direct and allocated) within the subregion P&L. In conjunction with GSM, manage relationship with third party providers, resolving issues and drive more effective performance where needed. Work with Leadership Team to ensure that effective processes are embedded across the subregion to ensure risk is managed and a effective control environment is in place. Work with subregion and global functional leaders to ensure effective processes are in place. Act as the key interface between global functions and the subregion. Ensure that Enterprise Risk Management practices are embedded in the subregion. Work with the Aon Internal Audit to understand potential risks within operating practices and ensure audit findings are closed quickly and effectively. Ensure that effective operational resilience, business continuity and disaster recovery planning is in place. Skills And Experience That Will Lead To Success Stakeholder management, interpersonal skills, and relationship building skills are required for the successful execution of this role. Proven experience in a combination of finance, operations and program management roles working in a matrixed, global organization. Experience managing and driving sophisticated projects to completion. Ability to lead by influence and drive consensus among senior executives as well as lead and motivate cross‑functional, interdisciplinary teams to achieve tactical and strategic goals. Demonstrated ability to adapt to new environments and lead and inspire change. Strong work ethic, tenacious, solutions‑focused problem solver. Strong interpersonal skills, written and verbal, ability to communicate complex ideas simplistically. Candour to give honest assessments and valuable advice and counsel as well as maintain confidentiality. Proven leadership skills with demonstrated integrity, ability to be successfully deliver in a highly matrixed organisation and stakeholder management abilities. Excellent analytical, numerical and information gathering skills. Motivation, coaching and development of staff and evidence of proactive management of performance issues. Good understanding of the industries Aon operates within; evidence of applying industry best practice or solutions to reduce risk or improve customer service. A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues. How We Support Our Colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. Location and Salary Shenzhen, Guangdong, China – CN¥40,000.00 – CN¥60,000.00 – 1 year ago Application Referrals increase your chances of interviewing at Aon by 2x. Sign in to set job alerts for “Head of Operations” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr