Assistant Manager, Onboarding Implementation
5 days ago
KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 72,000 merchants across Australia, Hong Kong, Japan and Singapore, KPay is unleashing merchants' growth potential by building a one‑stop platform for financial management, business operations and digital transformation. KPay secured a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year. Job Duties Develop and execute the regional onboarding and implementation strategy for the VAS product portfolio, aligned with global objectives and regional market needs. Define key success metrics (KPIs) for the implementation process, such as time-to-value, customer satisfaction (CSAT), and implementation cycle time. Act as the regional voice of the customer, providing structured feedback to Product, Sales, and Marketing teams to influence product roadmap and GTM strategies. Forecast, plan, and manage the regional budget and resources for the implementation team. Process Optimization & Excellence Analyze, design, and continuously optimize the end-to-end customer onboarding and implementation workflow. Develop and standardize implementation playbooks, methodologies, and best practices for all VAS products to ensure consistency, quality, and scalability. Identify and eliminate bottlenecks in the implementation process, leveraging technology and automation where possible. Establish a robust quality assurance framework for all implementation projects. Team Enablement & Management Lead, mentor, and develop a team of VAS Implementation Specialists and be the central point of expertise for the region. Ensure the team is fully equipped with the latest product knowledge, technical skills, and soft skills required for success. Foster a culture of continuous improvement, collaboration, and customer‑centricity within the team. Requirements Bachelor's degree in Business, Finance, Technology, or a related field. MBA is a plus. 6+ years of experience in customer onboarding, implementation, professional services, or a related client‑facing role within a SaaS or technology company. Proven track record in a regional or multi‑country leadership role, with experience developing and executing strategy. Direct experience with implementing financial, accounting, POS, or business intelligence software is highly advantageous. A humble and easy‑going individual who fosters positive and lasting relationships, excelling as both an individual contributor and a strong team player. A strategic thinker with strong analytical and leadership abilities, adept at problem‑solving, delivering exceptional customer experiences, and adapting quickly in fast‑paced environments. Effective time management and organizational skills. Experience in leading a remote team is a plus. We offer attractive remuneration package and excellent career development to the right candidate. Interested parties please submit full resume with availability, current and expected salary to us. #J-18808-Ljbffr
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Senior Implementations SME
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Regional Onboarding
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Kowloon, Hong Kong SAR China KPay Merchant Service Limited Full timeA leading fintech company in Hong Kong seeks an experienced professional to enhance customer onboarding for its VAS product portfolio. The role involves executing regional strategies, mentoring a specialist team, and optimizing workflows. Candidates should possess a Bachelor's degree in Business or related fields, with over 6 years of relevant experience and...
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Global Implementation Manager
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Assistant Customer Onboarding Manager
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Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeAbout the Role We are currently seeking a high caliber professional to join our team as Assistant Customer Onboarding Manager . Responsibilities Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening Understand customer context,...
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