Current jobs related to Senior Specialist, User Operations - hong kong - ZA
-
Cyber Security Operations Specialist
1 week ago
Hong Kong Island, Hong Kong SAR China Cyber Security Operations Specialist Full timeMox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create. Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about,...
-
Cyber Defense
1 week ago
Hong Kong Island, Hong Kong SAR China Cyber Security Operations Specialist Full timeA financial technology firm is seeking a Cyber Security Operations Specialist to design and implement cyber security solutions, manage incident responses, and enhance Threat Intelligence platforms. The suitable candidate will have experience in cyber security technologies, an understanding of the threat landscape, and the ability to work collaboratively with...
-
End User Support Specialist
1 week ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9761 |18 Apr 2019 End User Support Specialist Provide technical support to end users Prepare, install and configure desktop/laptop hardware & software and other IT equipment according to user request Supporting standard OA applications, desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Provide...
-
IT User Support Specialist – Helpdesk
1 week ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading IT consulting firm is looking for an IT User Support specialist in Hong Kong. The role includes troubleshooting hardware, software, and networking issues, providing timely support to end-users, and configuring computer systems. Candidates should hold a diploma in IT or a related discipline, with 1-2 years of experience. Fresh graduates are welcome...
-
User Engagement
2 days ago
Hong Kong Island, Hong Kong SAR China Matrixport Official Full timeA leading global cryptocurrency services provider in Hong Kong seeks a Senior Talent Acquisition Manager to enhance user engagement and product value. The role requires at least 1 year of customer-facing experience in the Fintech or Financial Services industry. Fluency in both Mandarin and English is essential. Responsibilities include developing strategies...
-
End User Support Specialist
4 days ago
hong kong, Hong Kong SAR China ioTech Solutions Full timeOur client, a leading global investment bank, is seeking an End User Support Specialist to join their team. Responsibilities: Serve as the primary point of contact for VIP users, delivering high-touch, high-quality technical support. Respond swiftly and effectively to VIP user issues, minimizing workflow disruptions. Install, configure, and troubleshoot...
-
Elite End-User Support Specialist
4 days ago
hong kong, Hong Kong SAR China ioTech Solutions Full timeA leading global investment bank located in Hong Kong is seeking an End User Support Specialist to provide top-tier technical support to VIP users. The role involves troubleshooting desktop systems, managing video conferencing support, and ensuring adherence to IT security policies. Candidates must have a Bachelor's degree in IT and at least 3 years of...
-
User Operations Lead
1 week ago
Hong Kong Island, Hong Kong SAR China Assetlink Corporation Limited Full timeJob Purpose To support our expansion and deepen our client engagement, we are seeking an experienced User Operations Lead. The ideal candidate will be instrumental in designing and executing user growth strategies, optimizing the user lifecycle, and enhancing platform experience for our China financial clients. Key Responsibilities Develop and implement user...
-
User Operations Specialist
2 days ago
Hong Kong Island, Hong Kong SAR China Matrixport Official Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Matrixport Official Senior Talent Acquisition Manager @ Matrixport | FinTech | Crypto | Digital Assets | Web3 | Building Strong Teams
-
IT Helpdesk Specialist: End-User Support
1 week ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading IT consulting firm in Hong Kong is seeking a motivated IT Support Specialist to provide technical support and perform software installations. Candidates should have a Higher Diploma in Information Technology or related disciplines and 1-2 years of experience in the IT industry. The role involves troubleshooting device issues and collaborating with...
Senior Specialist, User Operations
2 weeks ago
Senior Specialist, User Operations (Transfers & Payments) Develop and execute user growth and engagement strategies for fund transfers, Overseas Remittance, and currency exchange services. Collaborate with cross‑functional teams to enhance user experience and drive product adoption across key customer segments. Monitor and analyze user behavior and feedback to optimize operational processes and improve service delivery. Support the design and implementation of user education initiatives and promotional campaigns to increase transaction volume and user satisfaction. Responsibilities Manage end‑to‑end user operations for fund transfers, payments, and currency exchange, including onboarding, transaction support, and issue resolution. Create and update user communication materials (e.g., in‑app messages, emails, social media content) to engage customers on product features and updates. Collaborate with Product, Technology, and Marketing teams to design, test, and launch user‑centric initiatives that enhance service usability and adoption. Track, analyze, and report on key performance metrics (e.g., user activity, conversion rates, transaction volume) to identify opportunities for improvement. Develop and maintain operational guidelines and documentation to ensure efficient and compliant user support processes. Gather and synthesize user feedback to drive continuous improvement in service design and functionality. Skills and Qualifications Bachelor’s degree in Business, Finance, Marketing, or a related field. Excellent written and verbal communication skills in English and Cantonese; proficiency in Mandarin is a plus. Prior experience in user operations, customer experience, or product operations within banking, fintech, or financial services is highly preferred. Self‑motivated, collaborative, and result‑oriented, with the ability to thrive in a fast‑paced environment. Strong project management and analytical skills, with experience using data to drive decision‑making. Familiarity with CRM tools, marketing automation platforms, or user analytics software is an advantage. Knowledge of online payment systems, cross‑border transfers, or digital currency exchange processes is a plus. Seniority level Mid‑Senior level Employment type Full‑time Job function Accounting / Auditing Technology, Information and Internet Banking, and Financial Services Location Wan Chai District, Hong Kong SAR Application Process Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their application was unsuccessful. We may review applications received for suitability for other posts within the company. All personal data provided will be treated in strict confidence and used strictly for recruitment‑related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application. Mandatory Reference Checking Scheme Mandatory Reference Checking Scheme (MRC Scheme) may be applicable for certain relevant positions. It is a standardized reference‑checking arrangement that is designed to support the integrity of “authorized institutions” regulated by the Hong Kong Monetary Authority (HKMA). Pursuant to the MRC scheme, our Bank will conduct a mandatory reference check by requesting information from each relevant former and current employer of applicants. For more details about the MRC Scheme, please visit the website of the Hong Kong Association of Banks: #J-18808-Ljbffr
