IT User Support Specialist – Helpdesk

SW9846 |12 Aug 2019 IT User Support (Helpdesk Support / Deskside Support)Troubleshoot hardware, software, networking and configuration problems in PCs Provide on time support to end users Install and configure PC hardware / software Support desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Diploma...

SW9571 | 16 Nov 2018 Helpdesk Support Specialist Provide on-time 1st tier technical support to end‑user via phone and email Log all reported technical enquiries and escalates to 2nd tier support if needed Perform remote IT troubleshooting and quick fix according to user’s request Diploma or above in Information and Technology or other related disciplines...

SW9761 |18 Apr 2019 End User Support Specialist Provide technical support to end users Prepare, install and configure desktop/laptop hardware & software and other IT equipment according to user request Supporting standard OA applications, desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Provide...

A multinational IT solutions provider is seeking a Helpdesk Support Officer in Hong Kong. The role involves system maintenance, troubleshooting software and hardware issues, and providing end-user support. Candidates should have a diploma in Computer Science or related fields, with 2-3 years of experience in helpdesk support. Strong communication skills in...

A global investment firm is seeking an IT Helpdesk Support professional in Hong Kong. The role focuses on providing first-level technical support, troubleshooting hardware and software issues, and ensuring user satisfaction. Candidates should have 1-2 years of experience in IT helpdesk or technical support, preferably within the banking sector, along with...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to provide first-line end-user support and assist in various IT tasks. The ideal candidate will have a degree in computer science, 1–2 years of IT experience, and strong interpersonal skills. Knowledge of first-line user support is essential, with proficiency in English, Chinese,...

A government service provider is seeking a Helpdesk and System Support Specialist in Hong Kong. The role involves providing on-site and remote support to users, performing hardware/software installations, and offering first-tier helpdesk service. Candidates must have experience with MS Windows systems and be familiar with client service. This is a full-time...

A leading IT services company is hiring a Talent Acquisition Specialist for its Hong Kong office to provide Level 2 Helpdesk Support. This role requires a blend of technical expertise and strong customer service skills to resolve complex issues. Responsibilities include support for escalated tickets, overseeing Helpdesk team operations, and ensuring service...

A technology consulting firm in Hong Kong is seeking an IT Helpdesk Support professional to provide technical assistance and support to end users. The ideal candidate should have a diploma in IT-related disciplines and 0-2 years of experience. Key responsibilities include helpdesk services, ensuring compliance with service level agreements, and providing...

A leading consulting firm in Hong Kong is seeking an experienced End-users Support Engineer to perform daily IT technical support and manage installations, configurations, and troubleshooting of end-user workstations. The ideal candidate will have a higher diploma in a related field, relevant experience in helpdesk support, and knowledge of ITIL practices....