Senior Quality Manager

A prominent social enterprise in Hong Kong seeks an Officer for CS & Quality Assurance under a 3-year contract. This role involves monitoring call agent performance, conducting qualitative analyses, and providing training to enhance service levels. Candidates should have over 3 years of experience in quality assurance, particularly in customer service...

Officer, CS & Quality Assurance ( 3 Years Contract) Perform call monitoring and assessment independently to evaluate call agent performance, identify and offer constructive feedback for improvement to Contact Centre team. Perform qualitative analysis to drive continuous improvement. Participate in calibration sessions with relevant internal stakeholders to...

Assistant Quality Manager / Senior Quality Engineer Responsible for overseeing day‑to‑day operations of all quality functions performed by our contract manufacturers and downstream suppliers. Monitor, analyze and drive continuous improvement in manufacturing quality to ensure demonstrated success in production yield and consistent good product quality...

QA/QC Manager / Senior Quality Manager - toys manufacturer Hong Kong-based toy manufacturer with over 30 years of industry experience Specializes in plastic toys, with soft toys as a secondary product line Manufacturing facilities : Dongguan & Vietnam Export Markets : United States, Europe, and Canada The Opportunity : QA/QC Manager / Senior QA/QC Manager...

Responsible for day-to-day supervision, scheduling, and managing all levels of lab staff. Asst. Manager is expected to maintain bench-work skills in all areas. Take on laboratory manager’s responsibilities where the Laboratory Manager is absent or as delegated by the Laboratory Manager. As signatory to authorize reports. Work with the QC Manager to oversee...

Station in China is required. Responsibilities Formulate quality system strategies and implement the related standards and procedures to ensure product quality. Provide technical advice on engineering and manufacturing functions to improve production efficiency and solve quality problems. Provide professional advice in product development. Communicate with...

Senior Quality Control Officer / Quality Control Officer Assist in maintaining the ISO 17025 quality documentation system. Perform operation, calibration and maintenance of analytical instruments. Assist in method development, validation, data analysis and results review. Perform other ad hoc project assigned. Requirements: Higher Diploma or above in...

A healthcare service provider is seeking a Senior Officer to handle daily requests and service issues raised by brokers in Hong Kong. The role involves maintaining contracts, providing sales support, and collaborating with various departments. Candidates should have a relevant degree and 3-4 years of experience, along with excellent communication skills in...

Add expected salary to your profile for insights We are looking for a Senior Officer to handle daily requests and servicing issues raised by brokers, maintaining smooth contracts implementation & provide Sales support functions Job Description Handle enquiries and follow up requests from designated Brokers Work closely with Manager to deliver quality service...

A leading telecommunications provider in Hong Kong is seeking a Senior Manager for Network Quality and Customer Experience Assurance. The role involves overseeing customer complaints, conducting in-depth analyses, and enhancing network performance through advanced data techniques. Ideal candidates will have a Bachelor's degree, 10 years of experience, and...