Director, Operations and Health Data Analytics

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed. The Director Operations and Health Data plays a pivotal role in driving data-led transformation across life operations and health analytics. This role is responsible for integrating advanced data capabilities & insights into operational processes & decision to improve efficiency customer experience and strategic decision-making. Job Responsibilities Life Operations Enablement Partner with life operations teams to identify opportunities for data to streamline workflows reduce manual effort and enhance service delivery. Support straight-through processing (STP) initiatives by embedding predictive analytics and automation into core operational functions. Monitor operational KPIs and use data insights to drive continuous improvement and cost optimization. Health Data Analytics Leadership Lead the development of health data strategies ensuring alignment with business goals and regulatory standards. Oversee the design and implementation of predictive models for health risk prediction claims analysis and fraud detection. Build and maintain scalable data infrastructure to support real-time analytics and reporting. Cross-Functional Collaboration Work closely with teams across Ops functions product technology compliance and customer service to embed data into business processes. Translate business needs into actionable data solutions and ensure stakeholder alignment on priorities and outcomes. Champion data literacy and foster a culture of data-driven decision-making across life and health functions. Governance & Insights Ensure robust data governance privacy and security practices are in place for all health and life data initiatives. Deliver executive-level dashboards and insights to support strategic planning and performance tracking. Evaluate the impact of data initiatives and continuously refine approaches to maximize business value. Job Requirements Bachelors degree in Data Science Health Informatics Business or related field; Masters preferred. Proven experience in life operations and health data analytics leadership roles. Strategic thinker with a hands‑on approach to execution. Passionate about innovation automation and data-driven transformation. Ability to lead cross-functional teams and influence at all levels. Strong understanding of insurance operations healthcare data standards and AI technologies. Proficiency in data platforms (e.g. Azure AWS) analytics tools (e.g. Python R SQL) and visualization software (e.g. Power BI Tableau). Excellent communication stakeholder engagement and change management skills. Key Skills Employee Relations Employee Evaluation Management Experience Profit & Loss Conflict Management Operations Management Project Management Budgeting Leadership Experience Supervising Experience Leadership management Financial Planning Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr