Retail Manager

5 days ago


Kowloon, Hong Kong SAR China Herbs Generation International Limited Full time

Herbs Generation International Limited is one of the leading distributors of health and skincare products. We manage over 10 highly renowned brands such as HERBS 草姬, ZINO, Umeya and Regal Green. To cope with our aggressive business development, we are inviting high caliber candidates to join our team. Brand Experience Centre & Retail Manager (5 days work) Responsibilities Lead and motivate the frontline team to achieve assigned targets. Manage the call centre and retail business to deliver assigned sales, services, operations and people development targets with KPIs measurement. Monitor and analyse the frontline staff performance and provide insight for improvement (including sales, service, operations, VM, inventory and people) with evaluation and remedial plan. Develop and implement strategies for recruiting and retaining membership. Liaise with various departments to optimise operations effectiveness and foster sales performance, quality control and customer service. Monitor call performance, evaluate service quality and provide solutions to enhance customer satisfaction levels. Requirements Degree holder with at least 7 years’ experience in the call centre or retail industry. Highly self‑motivated, innovative and strategic thinker, fast‑paced with multi‑tasking abilities. Well‑organised, self‑motivated and detail‑minded. Able to work independently in a fast‑paced environment. Strong leadership and communication skills. Proficiency in written and spoken English and Chinese. Benefits Maximum 20 days annual leave, public holidays, birthday leave, marriage leave. Performance bonus, free gift, medical and dental insurance. 5‑day work week and attractive remuneration. We offer 5 days work, attractive remuneration and career development opportunities. Interested parties please send a full resume with expected salary to the HRA Department by e‑mail to . Personal data collected will be used for recruitment purpose only. Learn more about us at / / . #J-18808-Ljbffr



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