Freelance CX Trainer: Luxury Retail CX Coach

We are growing! We are currently looking to hire a Freelance CX Trainer for our Academy Team in Hong Kong! Who we are: Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals...

VP - Brand, Markerting & CX- Retail Family Group Responsibilities Lead and execute the group's marketing and customer experience strategy, defining how customers discover, engage, and remain loyal to its brands across all channels. Drive brand growth and positioning, ensuring marketing strategies translate into measurable commercial outcomes and strengthen...

Oversee the Marketing and CX functions (Must had lead both of these functions) Partner directly with the CEO and board to shape brand and growth strategy About Our Client The client is a leading lifestyle and retail group shaping some of the region's most recognisable consumer brands. With a strong focus on innovation, experience and long-term growth, the...

Join to apply for the Head of CX role at Prenetics IM8 Health, co‑founded by global icon David Beckham, is a pioneering brand at the intersection of wellness and innovation. Our mission is to empower individuals with cutting‑edge health solutions that are accessible, sustainable, and personalized to support everyday wellness. By combining our passion for...

A leading recruitment firm in Hong Kong is searching for a VP - Brand, Marketing & CX to lead brand growth and define customer experience strategies across various channels. The successful candidate will leverage over 15 years of marketing leadership experience, collaborating with multiple functions to enhance customer loyalty and engagement. This role...

A leading hospitality group is seeking a Head of Customer Journey based in Hong Kong. The successful candidate will develop and implement the customer journey strategy, lead CX transformation initiatives, and optimize customer touchpoints for improved engagement and loyalty. Candidates should have over 15 years of experience in senior management focused on...

A leading healthcare service provider in Hong Kong is seeking a Customer Experience Lead. The ideal candidate will have over 15 years of relevant experience, preferably in large financial institutions. Key responsibilities include developing a CX strategy, optimizing customer journeys, and implementing customer feedback systems. Proficiency in Cantonese and...

A luxury retail company in Hong Kong is seeking a Training Manager to develop and execute training programs aimed at enhancing service standards. The ideal candidate will have a degree in HR or Business, with 8 years of experience in retail training, preferably within luxury or multinational environments. Responsibilities include collaborating with market...

A global wellness brand is seeking a Head of CX to define and lead the entire customer experience strategy. This leadership role focuses on enhancing customer interaction, implementing automation, and ensuring brand consistency across all touchpoints. The ideal candidate has over 8 years of experience in customer experience or support, with at least 3 in...

Retail Training Specialist, In-Store Trainer | Luxury Fashion, up to 40K x 13 mths + bonus Up to 40K x 13mths + Bonus Coach for a world-renowned luxury brand Regional Exposure (Hong Kong, GBA & Taiwan) about the company. Our client, a world-renowned luxury fashion house and a global leader in sophisticated style, is seeking a dynamic and inspiring In-Store...