Guest Experience Coordinator

6 days ago

WorkFromHome, Hong Kong SAR China The Flex Full time

Guest Experience Coordinator (Remote) At The Flex , we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords. We’re building a team of A-Players — ambitious, proactive, and committed to excellence. If you love making people happy, thrive in fast-paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels. The Role As a Guest Experience Coordinator , you are the face and voice of The Flex — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout. You’ll deliver fast, empathetic, and high-quality service while representing a brand that blends smart automation with a thoughtful human touch. This role goes beyond troubleshooting — it’s about crafting memorable stays, building trust, and turning guests into long-term advocates of The Flex. Key Responsibilities Guest Support – Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism. Smooth Stays – Oversee check‑ins, check‑outs, and in‑stay assistance to guarantee seamless guest experiences. Problem Solving – Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions. Communication Excellence – Keep guests informed at every stage; tone and timing matter. Process Feedback – Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows. Upselling & Engagement – Recommend add‑ons or local experiences that elevate stays and increase guest loyalty. What You Bring Excellent written and spoken English (French or additional languages are a bonus) Experience in hospitality, customer service, or short‑term rentals Tech‑savvy and comfortable using PMS, CRM, and digital communication tools Calm under pressure and proactive, solution‑oriented mindset Highly empathetic, detail‑driven, and committed to exceeding expectations A positive, people‑focused attitude and the ability to connect with diverse guests Why Join The Flex Make an Impact – Every interaction shapes how guests experience The Flex globally. Work Globally – Collaborate with a world‑class, international team. Grow Fast – Build your career as The Flex expands across continents. Competitive Rewards – Attractive salary plus performance‑based incentives. Remote‑First Culture – Work from anywhere; we value results over location. About the Company We’re not just building another hospitality brand — we’re creating a global ecosystem for flexible living, powered by automation, data, and real human connection. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other #J-18808-Ljbffr

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