VIE - Customer Experience Academy Coordinator (F/M)
17 hours ago
VIE - Customer Experience Academy Coordinator (F/M) Join to apply for the VIE - Customer Experience Academy Coordinator (F/M) role at Lacoste The Customer Experience Academy (CXA) Coordinator will report directly to the Head of the Customer Experience Academy, based in Paris, and will be locally supervised by the Lacoste regional headquarters in Hong Kong. His/her mission will be to contribute to the development of global learning programs, support their local deployment across Asia, and facilitate collaboration between the global Customer Experience Academy team and the Asian subsidiaries and partners (communication, best-practice sharing, needs analysis, enhanced coordination, etc.). Responsibilities Contribution to the global development of the CXA Design online and offline training content (mobile learning modules, product memos, Morning Brief activities, etc.) on new collections, brand collaborations, and product categories, for Retail teams. Share brand updates with Retail teams via our internal mobile learning application. Monitor application usage and store staff engagement (database management, learning assignments, completion rates, etc.). Support local training needs. Support Asian subsidiaries and partners in using the global training application. Assist with the organization and rollout of in-class training across the region. Occasionally design and facilitate training sessions, in person or online, for store teams. Act as a key point of contact for Southeast Asian markets on all Retail training topics. Build strong relationships with local teams and animate the learning community—both in direct markets and distributor markets—to create regional synergies. Adhoc projects for the APAC region. Manage the relationship between markets and the customer satisfaction evaluation agency. Review market CX assessments and support them in implementing their action plans. Develop and oversee the mystery shopping program for Hong Kong. Provide support on any other regional or local ad hoc project when needed. Qualifications Recent graduate with a Master’s degree in Marketing, Learning & Development/Instructional Design, or International Business / International Management. Previous experience in a fashion house and/or a strong interest in the luxury industry is a real asset. First experience in Retail or Marketing is highly appreciated. Fluency in French and English is required. Proficiency in Chinese or another Asian language would be highly valued. Strong organizational skills, attention to detail, and ability to manage projects. Ability to work independently with strong initiative. Excellent interpersonal and communication skills. Strong interest in digital learning tools. Flexible, adaptable, proactive, and hands-on. Curious and motivated by topics related to training and capability development. #J-18808-Ljbffr
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Global CX Academy Coordinator — APAC Training
17 hours ago
hong kong, Hong Kong SAR China Lacoste Full timeA leading global apparel brand is seeking a Customer Experience Academy Coordinator to oversee the development and deployment of training programs across Asia. The role involves designing training content, monitoring engagement, and supporting local training needs. Ideal candidates will be recent graduates with a master's degree in relevant fields, fluent in...
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Customer Service Manager
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hong kong, Hong Kong SAR China West Kowloon Cultural District Authority Full timeM+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty‑first centuries. Located in Hong Kong’s West Kowloon Cultural District, we are one of the leading museums of modern and contemporary visual culture in the world. The museum...
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hong kong, Hong Kong SAR China westK - West Kowloon Cultural District Authority Full timeM+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and...
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hong kong, Hong Kong SAR China Cana Academy Limited Full timePart Time Sales Executive and Customer Services Officer Join to apply for the Part Time Sales Executive and Customer Services Officer role at Cana Academy Limited . Cana Elite Education was founded in 2010 with the vision to empower students to grow and excel through personalised learning. Since then, Cana has grown rapidly and sustainably as a...
