Customer Success

7 days ago

Hong Kong Island, Hong Kong SAR China Meego Technology Limited Full time

Add expected salary to your profile for insights Company Overview: MeeOpp is a research-backed, fast-growing education technology company building cutting‑edge personalized learning systems for schools, students and teachers. Our goal is to maximise the potential of every student through the use of technology. We are rapidly expanding to meet demand and would be delighted to meet individuals who share our vision and enthusiasm. Our passionate team combines expertise in education, technology and AI, solving some of the biggest challenges that classrooms face in the 21st century. Job Description: As a Customer Success Specialist you will work as part of a dynamic team to build and maintain strong relationships with our customers. You will contribute to a diverse range of projects, serving as a key driver in fostering exceptional customer relationships, directly impacting user adoption and retention, and enhancing the educational experience. As the primary point of contact, you will drive new opportunities, account support and communications initiatives, facilitating user adoption. You will be integral to ensuring that each user receives the best possible customer experience and will support them in optimizing their use of MeeOpp. By working directly with schools, you will witness the first‑hand positive impact on students and meaningful long‑term changes for learning. Responsibilities: Serve as the primary contact during onboarding, resolving issues and managing expectations from the customers’ perspective. Provide ongoing assistance to address any issues, ensuring prompt and effective support for schools. Proactively engage with customers to understand their needs, gather feedback, and identify opportunities for increased product adoption, utilisation and satisfaction via email, online and on‑site meetings. Build strong relationships with customers and educate users on how to leverage the full range of MeeOpp services. Provide full‑spectrum account management support, including communications, call notes, follow‑ups and administrative support. Maintain meticulous records of customer interactions, feedback and resolutions to ensure comprehensive account overview. Assist with data analysis and preparation of reports to support senior management in identifying usage trends. Requirements: 3–5 years of relevant working experience, required with a degree holder. Strong interpersonal, presentation and communication skills both internally and externally. Exceptional attention to detail in all aspects of customer interaction and documentation. Demonstrated ability to troubleshoot and resolve customer issues efficiently with a sense of urgency and business acumen. Familiar with Microsoft Office and Google Workspace. Highly organised, client‑focused, with a strong sense of responsibility. Adaptable and able to operate in a dynamic, fast‑paced environment. Have a growth mindset and be motivated to learn. Bonus Point For: Experience in account management, customer success or communications. Work or study experience in the education sector, preferably within an international school setting. Demonstrated passion for technology or a strong interest in learning about it. Language Requirements: Native or near‑native English proficiency preferred, alongside fluency in Mandarin and Cantonese. How to Apply: MeeOpp is looking to fill these positions as soon as possible. Interested parties please send your resume by clicking "Quick apply." All information will be kept strictly confidential and used only for recruitment purposes. #J-18808-Ljbffr

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