Pure Search | IT Infrastructure Support

7 days ago

hong kong, Hong Kong SAR China Pure Search Full time
IT Infrastructure Support - Up to 40-45K+ * 12 + Bonus

Our client is one of the largest financial services firms globally. Due to business needs, an Infrastructure Support Analyst is needed to join their team.

They are open to candidates from all industries and are not limiting themselves to the financial sector.

Duties

  • Undertake daily operational checks, investigating and resolving any problems identified.
  • Answer, evaluate and prioritise incoming telephone, voice mail, email and in person requests for assistance from users experiencing problems related to IT.
  • Ensure IT incidents that dealt with are logged in the defined service desk tool and tracked through to resolution and where possible implement steps to prevent re-occurrence.
  • Provide IT support for all aspects of the internal IT Infrastructure including but not limited to the desktop, server, network and telephony infrastructure.
  • Participate in the shift-based rota providing support both within the office and from home as part of hybrid working.
  • Conduct appropriate levels of troubleshooting and ensure that high priority incidents or incidents that require more detailed technical knowledge to resolve are escalated to the relevant senior members of IT.
  • Send timely communications to the impacted business users when a service impacting incident occurs or scheduled maintenance is planned.
  • Liaise with external support vendors for issues relating to IT Infrastructure or external vendors providing cloud solutions that deliver solutions relating to the core IT operating environment e.g. AWS or Microsoft Office 365.
  • Perform documented standard operating procedures relating to things like patching, backups, monitoring, capacity management that keep the IT Infrastructure up to date and highly available.
  • Actively participate in IT infrastructure projects in line with the lifecycle roadmap.
  • Ensure that all changes are logged in the defined change control system and obtain the appropriate level of approval before proceeding with the change. Ensure that details of the change are communicated to the relevant IT personnel and drive global consistency.
  • Contribute to the global IT knowledge base.
  • Work with other regions to load balance operational tasks across the global team and ensure global consistency.
  • Have a good awareness and attitude to cyber security and proactively make suggestions of improvements to senior management.

Skills

  • Good knowledge of the Microsoft Stack and key technologies associated with it. Active Directory, Group Policy, DNS, DHCP and TCP/IP.
  • Modern workplace experience with Microsoft Office 365 (SharePoint, Exchange and Teams).
  • Administration of virtualisation technologies i.e. VMware.
  • Exposure of the following storage technologies including SAN, vSAN and DAS.
  • Administration of AV-related technologies i.e HP/Poly Microsoft Teams room.
  • Understanding of networking fundamentals and technologies encompassing Cisco router and switch management and associated troubleshooting.
  • Exposure to cloud providers such as Microsoft Azure and AWS.
  • An understanding of IT security fundamentals and remediation activities.
  • Administration of Internet technologies; Zscaler and Firewalling (Check Point).
Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

#J-18808-Ljbffr

  • Pure Search | Head of Facilities Management

    4 days ago

    hong kong, Hong Kong SAR China Pure Search Full time

    Head of Facilities Management - Up to 75-90K * 12 + Bonus Our client is one of the largest companies in HK. Due to business needs, a Head of Facilities Management is needed to join their team. This role reports to the Head of Real Estate who in turn reports to the COO. Role Offer expert guidance and insights as a facilities management (FM) specialist...

  • Technical Infrastructure Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pure Hong Kong Full time

    Job Title: Technical Infrastructure SpecialistWe are seeking an experienced IT Manager to oversee the technical infrastructure of our organization in Hong Kong.About Us:Pure Hong Kong is one of the largest professional services firms from Mainland China. We provide a range of services to clients across various industries.The Role:You will be responsible for...

  • Aquis Search | IT User Support Engineer

    1 week ago

    hong kong, Hong Kong SAR China Aquis Search Full time

    Direct message the job poster from Aquis Search Empowering Careers in Technology & Digital in APAC | Executive Recruitment & Talent Strategy My client is a global professional services firm looking to hire an IT Support Engineer into their established team in Hong Kong & Singapore. You will work within a global team of 9 to help in providing and supporting...

  • IT Infrastructure Support

    2 weeks ago

    Hong Kong, Hong Kong SAR China Pure Hong Kong Full time

    Our client is one of the largest financial services firms globally. Due to business needs, an Infrastructure Support Analyst is needed to join their team. They are open to candidates from all industries and are not limiting themselves to the financial sector. Duties Undertake daily operational checks, investigating and resolving any problems identified....

  • Cybersecurity Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pure Hong Kong Full time

    About Pure Hong KongPure Hong Kong is one of the largest investment banks globally, seeking 5 network engineers to join their team. As a Cybersecurity Specialist, you will play a crucial role in ensuring the daily operation and maintenance of the company's systems, networks, and infrastructure.Job Description:Responsibilities include monitoring the operating...

  • Cybersecurity Associate

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pure Hong Kong Full time

    Job Title: Cybersecurity Associate - Network Systems ProfessionalWe are seeking a highly skilled Cybersecurity Associate - Network Systems Professional to join our team at Pure Hong Kong. As a key member of our network operations team, you will play a critical role in ensuring the security and integrity of our systems and networks.About the RoleThe...

  • Senior Infrastructure Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Asian Infrastructure Investment Bank Full time

    Job OverviewWe are seeking a highly skilled Senior Infrastructure Specialist to join our team at the Asian Infrastructure Investment Bank (AIIB). This role will involve providing technical expertise and advisory support for the development of sustainable infrastructure projects in Asia and beyond.About UsThe Asian Infrastructure Investment Bank is a...

  • KPP Search | Associate Director Derivative Risk

    4 days ago

    hong kong, Hong Kong SAR China KPP Search Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from KPP Search Lead Consultant - Risk, Treasury, Audit at KPP Search Are you a qualified or part-qualified actuary looking to leverage your analytical expertise in an exciting risk management role? This is a unique opportunity to transition into a dynamic,...

  • Financial Operations Strategist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pure Hong Kong Full time

    Job OverviewPure Hong Kong is seeking a highly skilled Financial Operations Strategist to lead the company's operational management guidelines and support the establishment of various operational systems, standards, and processes.

  • Transport Infrastructure Solutions Professional

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Asian Infrastructure Investment Bank Full time

    Job OverviewThe Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank committed to promoting sustainable infrastructure investments and improving social and economic outcomes in Asia and beyond.Estimated Salary:$100,000 - $150,000 per year, depending on experience.Job Description:As a Senior Investment Solutions Specialist -...

  • IT Support Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aquis Search Full time

    Job SummaryAquis Search is seeking an IT Support Specialist to join their team in Hong Kong & Singapore. The successful candidate will provide technical support and services to the business, working within a global team of 9.About the RoleProvide first-line technical support and incident management for IT-related issues, escalating when necessary.Communicate...

  • Electrical Infrastructure Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China YanCoal Full time

    We are seeking a highly motivated and experienced Electrical Infrastructure Specialist to join our team at the Moolarben Coal Complex in New South Wales, Australia.About YancoalYancoal is Australia's largest pure-play coal producer, generating over $10 billion in Foreign Direct Investment. Our operations span across NSW, Queensland, and Western Australia,...

  • Strategic Growth Expert

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pure Hong Kong Full time

    Job DescriptionWe are seeking an experienced Strategy Lead to join our team at Pure Hong Kong.Company OverviewPure Hong Kong is a leading company in the financial services industry, and we are looking for a skilled professional to help us achieve our strategic goals.Job SummaryThe successful candidate will support senior management in executing the...

  • Senior Macroeconomic Analyst for Sustainable Infrastructure Investments

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Asian Infrastructure Investment Bank Full time

    About the RoleAs a Senior Macroeconomic Analyst at the Asian Infrastructure Investment Bank (AIIB), you will play a crucial role in promoting sustainable infrastructure investments and improving socio-economic outcomes in Asia and beyond.Job DescriptionConduct Economic Analysis: Conduct research and analysis into macroeconomics and development-related...

  • Senior Account Growth Strategist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pure Hong Kong Full time

    **Job Title:** Senior Account Growth StrategistPure Hong Kong is seeking a highly skilled Senior Account Growth Strategist to drive the growth of our strategic client accounts in Hong Kong and Macau.Estimated Salary: HK$800,000 - HK$1,200,000 per annum, depending on experience.Job Description:In this role, you will serve as the primary point of contact and...

  • IT Infrastructure Support Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China FastLaneRecruit Full time

    Job OverviewFastLaneRecruit is a global leader in the electronics industry, seeking an experienced IT Support Engineer to join our team as an IT Infrastructure Support Specialist. This role plays a critical part in managing and supporting IT systems and infrastructure.Salary Offered$24,000 - $30,000 per monthJob DescriptionProvide both remote and on-site IT...

  • IT Infrastructure Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Job DescriptionWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Global Executive Consultants Ltd.About the RoleThe successful candidate will be responsible for providing day-to-day technical support on our infrastructure and application systems. This includes performing routine maintenance, troubleshooting issues, and...

  • Executive Support Professional

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    Role OverviewWe are seeking a highly skilled Executive Support Professional to join our leadership team at King Deux Search & Consulting. As a key member of our team, you will provide comprehensive support to our leaders, ensuring the smooth operation of our business.About UsKing Deux Search & Consulting is a specialized executive search firm that offers...

  • Lead Enterprise Solutions Architect for Greater China

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pure Storage, Inc. Full time

    Job DescriptionPure Storage, Inc. is seeking a highly experienced and accomplished Systems Engineering Manager to lead our sales and adoption efforts in the Greater China region.About the RoleAs a key member of our Sales team, you will leverage your technical expertise to drive the growth of our business in Greater China.You will collaborate with...

  • Infrastructure Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewWe are seeking a skilled Infrastructure Support Specialist to join our team at Classy Wheeler Limited.About the RoleThe successful candidate will provide technical support for PC hardware and software, business systems operations, and network maintenance across different entities within the company.Key ResponsibilitiesOffer first- and...