Deputy Call Centre Manager
4 days ago
Deputy Call Centre Manager Internal Job Description Responsibilities To plan, control and manage the Call Center resources in meeting and exceeding the agreed service standards. To manage cost and budget, and to be responsible for traffic, resources and cost forecasting of the call center. To work closely with voice / telephony system by managing the interface of front and back office functions to ensure seamless integration of member services including service enhancements, program implementation and reporting as well as planning and review mechanisms. To manage performance and development of call center staff. To identify and implement process improvement initiatives together for uplift performance. To develop and lead a highly motivated, productive and professional service team. To foster service culture and maintain the ambience within the call center. To develop and implement an effective communication system both internally within the call center and externally with other working partners. Qualifications A university degree or diploma holder with at least 10 years’ experience in call center industry and 6 years in managerial position. Experience in managing call center is mandatory Leadership and people management skills in managing minimum 30-50 staff. Strong business sense, assertive and result-oriented. Good analytical and problem solving skills. Resilient and positive attitude. Excellent team building, communication and interpersonal skills across all levels. Working knowledge of Microsoft Office applications. Excellent command of spoken and written English and Chinese. HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( a copy of which will be provided immediately upon request. 香港電訊為平等機會僱主，歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密，並只作與招聘有關的用途。在使用求職者所提供的個人資料時，僱主會嚴格遵守其個人資料政策 的規定，並在收到有關要求時，會隨即提供一份有關政策的複本。 Ref ID: 57123 Location: Hong Kong, HK, HK Business Unit: Commercial Group Full Time/ Part Time: Full Time Job Function: Customer Service Featured Job Category:: Customer Services #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China Hopewell Hotel (Wanchai) Management Limited Full timeCall Centre Officer/Senior Call Centre Officer Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong. Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free...
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Strategic Call Center Operations Lead
4 days ago
Hong Kong Island, Hong Kong SAR China HTK Full timeA leading telecommunications company in Hong Kong is seeking a Deputy Call Centre Manager to oversee the management of Call Center resources, ensuring service standards are met. The ideal candidate will possess at least 10 years of experience in the call center industry, with 6 years in a managerial position. Responsibilities include managing staff...
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Call Centre Senior Manager
6 days ago
Hong Kong Island, Hong Kong SAR China Michael Page International (HK) Ltd Full timeCall Centre Senior Manager / AVP (Telecom,Tech) @900K Add expected salary to your profile for insights We are seeking an experienced Senior Manager, teleservices Call Centre Management to oversee and enhance customer service operations within the Technology & Telecoms industry. The ideal candidate will lead a team in GZ and Hong Kong in providing excellent...
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Temporary Officer
6 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeA statutory body in Hong Kong is looking for a Temporary Officer for Examinations Administration to implement a new call centre system. Candidates should have a Bachelor's degree and at least 5 years of relevant experience in call centre and project management. Key responsibilities include supporting the new phone system setup, designing workflows, managing...
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Hong Kong Island, Hong Kong SAR China Hopewell Hotel (Wanchai) Management Limited Full timeA prominent hotel in Hong Kong is seeking a Call Centre Officer/Senior Call Centre Officer. The role involves providing excellent service to guests, managing call inquiries professionally, and tracking requests diligently. Ideal candidates are fresh graduates or individuals with experience and strong communication skills in English, Putonghua, and Cantonese....
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Assistant Manager
6 days ago
Hong Kong Island, Hong Kong SAR China PI Business Consulting Limited Full timeAssistant Manager - (Call Centre & Customer Service) Handle customer transaction instructions, enquiries, and service requests via various channels Deliver high-quality service through both inbound and outbound calls Provide after-sales support to a wide range of customer segments Manage and resolve customer feedback and complaints in a professional manner...
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Temporary Customer Service Assistant
4 hours ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeTemporary Customer Service Assistant (Call Centre) The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for-profit statutory body that administers public examinations in Hong Kong. We are looking for talented people to join our team to contribute to the provision of valid, reliable and equitable examinations and assessment...
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AVP, Call Centre
4 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeA leading financial services company in Hong Kong is urgently seeking a Call Centre and Customer Experience Team Lead. You will manage daily operations of the call center, ensuring high-quality customer service and performance. The ideal candidate has over 5 years of experience in customer service within the banking sector, alongside strong supervisory...
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Hong Kong Island, Hong Kong SAR China DBS Full timeJob Description - Officer (Phone banking, Call Centre), Technology & Operations CL) Job Description Officer (Phone banking, Call Centre), Technology & Operations - ( CL ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality &...
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Senior Customer Service Officer
4 days ago
Hong Kong Island, Hong Kong SAR China King Deux Search & Consulting Full timeSenior Customer Service Officer (Call Centre, 5 days Working) Hong Kong, Hong Kong SAR, Hong Kong HK$ 18,000.00 - 20,000.00 (Hong Kong Dollar) Job Openings Senior Customer Service Officer (Call Centre, 5 days Working) About the job Senior Customer Service Officer (Call Centre, 5 days Working) King Deux Search & Consulting is a specialised executive search...
