Regional Retail Training Manager

Regional Retail Training Manager Join Van Cleef & Arpels as a Regional Retail Training Manager. Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allow our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Are you a good match? You have solid experience in High Jewelry or Timepieces with strong communication skills. You are highly motivated to deliver results efficiently and coordinate effectively, with a strong commitment to professional development and stakeholder satisfaction. You master English; proficiency in Chinese, Cantonese & Korean will be a plus. Responsibilities Reporting to the Regional Retail Training Director and responsible for APAC region, act as a facilitator between various internal stakeholders and vendors, supporting projects around client experience and Maison knowledge. Training content management: Plan the training content for the regional training department, coordinate at both regional and local levels the yearly training roadmap, implement and oversee translation & adaptation in local markets. Transmit regional training strategy and monitor markets local adaptation in training plans, assist in preparing presentations for the regional meetings (regional updates, training KPI, budget reviews), plan and prepare monthly reviews with each market. Develop strategic original training content aligned with identified business needs in partnership with other departments, consolidate market feedback, relay best practices on the APA SharePoint community, consolidate the APA master training calendar. Co-create content for markets and identify learning opportunities in the bi-annual Enchanting Week with L’ECOLE. Coordinate Maison Signature trainings with the APA HJ Manager and Marketing teams, deploy them in markets by contacting vendors and interpreters for the yearly HJ board, Watch Board, and other HJ and timepieces related activities (Heritage masterclass). Support High Jewelry, Timepieces, and Boutique Manager seminars, including attendee selection, invitation, location, format, vendor choice, content animation and community follow-up. Provide HJ / Timepieces expertise to support markets trainers and field coaches and local retail staff on core training and implementation, facilitation of new tools such as animating Bloom digital platform, maximizing L’Ecole classes exposure, conducting TTT sessions and yearly seminars for key retail stakeholders. Monitor data and performance management of quantitative/qualitative training KPIs measuring service excellence, ensure training/coaching sessions are recorded quarterly in the Learning Management System, issue dashboard reports, monitor Mystery Shopping results, reward performing teams. Consolidate and control the APA training budget, support the Training Director in challenging cost/ROI benefits through monthly reviews, liaise with the HQ Retail Expertise department to ensure Bloom Digital programs are deployed, monitor for a 90% completion rate. About the recruitment process Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. During the recruitment process you will meet the Talent Acquisition Manager, Human Resources Business Partner, Regional Retail Training Director and Regional Retail Director Asia Pacific. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Retail Luxury Goods and Jewelry #J-18808-Ljbffr