Site Manager

6 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Company: A well-established IT services provider offering cutting-edge solutions for businesses, specializing in IT infrastructure, managed services, and cloud solutions with a strong presence in Hong Kong.Location: HK AirportNature: Renewable Contract (12 months) Job Description Ensure IT services meet established quality and service level agreements. Manage and mentor IT staff to enhance team performance. Oversee timely resolution of IT incidents and issues. Build and maintain strong relationships with stakeholders and clients. Manage IT changes efficiently to minimize disruptions. Monitor and track service performance, implementing improvements as needed. Prepare detailed performance and activity reports regularly. Identify and implement best practices for effective service management. Oversee resource management and ensure service delivery. Job Requirements Minimum 5 years of experience in managing IT operations and providing PC support, hardware repair, and maintenance. Strong knowledge of Microsoft Windows, MS Office, COTS products, Apple iOS, and Android OS. Experience in IT hardware installation, setup, and configuration (e.g., Lenovo PCs, HP printers, OA peripherals). Proficiency in using service desk tools for operations management. Minimum 3 years’ experience with ServiceNow and ticketing systems. Strong people management and communication skills. Experience in airport operations is preferred but not required. Degree holder in Computing or a related field. ITIL v3 Foundation Certification is required. #J-18808-Ljbffr


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