Product Support

Customer experience is at the forefront of everything that our clientdoes. To operate functional systems that improve the customer experience, were looking for a Production Support engineer who can be responsible for monitoring production environment, identifying production issues, and implementing solutions. The ideal candidate will have a solid background...

A leading global investment bank is seeking a Production Support Engineer to join its Prime Brokerage Technology team in Hong Kong. This is a key, client‑facing role supporting one of the firm’s most high‑performing and revenue‑generating businesses across the Asia region. The successful candidate will play a pivotal role in ensuring the stability...

We are seeking a highly motivated Production Support Engineer with 2+ years of experience to ensure the continuous and efficient operation of our production systems. In this role, you will be responsible for monitoring, troubleshooting, and resolving production issues in real-time, as well as improving the overall stability and performance of our services....

Day-to-day system operations and upstream/downstream feeds Troubleshoot complex applications and technical problems Analyse business requirement to provide tools and solution Liaise & manage software vendors Conduct System Quality Assurance Test and UATs Perform production deployment and upgrade system patches Qualifications/Skills: University degree in...

Key Responsibilities: Provide day-to-day support for our crypto business lines, including client trading, lending, proprietary trading, settlement, and risk. Build and improve automation tools to reduce manual work and increase support efficiency. Monitor system performance, quickly identify issues, and ensure smooth, uninterrupted operations. Troubleshoot...

About the Client Our client is a globally recognized, top-tier quantitative and systematic investment manager, renowned for its technology and data-driven approach. Operating across all liquid asset classes, they combine cutting-edge research, technology, and trading expertise to solve the most complex market challenges. They foster a collaborative and...

Key Responsibilities Analyse business requirements and enhance existing application systems to meet business needs Provide production support to manage incidents and business requests within SLA, with a strong focus on root cause analysis and preventive measures to drive continuous improvement. Provide technical support, perform application and server...

Key Responsibilities Provide day-to-day support for our crypto business lines, including client trading, lending, proprietary trading, settlement, and risk. Build and improve automation tools to reduce manual work and increase support efficiency. Monitor system performance, quickly identify issues, and ensure smooth, uninterrupted operations. Troubleshoot...

Manage mission-critical risk and analytical infrastructure Supports real-time data processing platforms and calculation engines About Our Client We’re seeking a Production Support Engineer with deep financial markets expertise to manage mission-critical risk and analytical infrastructure. This role supports real-time data processing platforms and...

Join to apply for the Associate, Production Support Engineer role at Galaxy Who We Are Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world –...