IT Support Engineer

6 days ago


Hong Kong Island, Hong Kong SAR China ConnectedGroup Limited Full time

Our client is a well‑known financial organisation and has a sizeable IT team in Hong Kong. They are currently looking for a Support Engineer to join their service delivery team. The selected candidate will be responsible for providing technical support and assistance to end users, ensuring seamless operation of IT systems, applications, and devices. The role initially offers a 12‑month contract with the possibility of renewal. Responsibilities of the Role Provide level 2 technical support to end users, resolving issues related to hardware, software, and network connectivity in a timely manner. Diagnose and resolve end‑user IT issues, including operating system errors (Windows, macOS), application malfunctions, and connectivity problems, using ticketing systems (e.g., ServiceNow, Jira Service Desk). Develop and deliver basic training sessions or one‑on‑one support to enhance end users’ digital literacy and proficiency with organisational tools and applications. Monitor end‑user systems and applications for performance issues, reporting potential problems to IT leadership for proactive resolution. Gather end‑user feedback on IT systems and services, collaborating with IT teams to recommend enhancements and improve user satisfaction. Requirements of the Role Degree Tertiary or above qualification in IT, Sciences or a related field Minimum 4 years of technical support experience #J-18808-Ljbffr


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